eCareSoft Enhances Healthcare Software Deployment with LiveRebel
公司规模
1,000+
地区
- America
国家
- Mexico
- United States
产品
- eCS Nimbo
- eCS Cirrus
- LiveRebel
技术栈
- Jenkins
- LiveRebel
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Innovation Output
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 医疗保健和医院
适用功能
- 商业运营
- 质量保证
用例
- 连续排放监测系统
- 预测性维护
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
eCareSoft, Inc., based in Austin, Texas, offers hospitals and physicians cloud-based electronic health records software - eCS Nimbo and eCS Cirrus - which combines clinical, revenue cycle, financial management, and business intelligence on one platform. Its affiliate eCareSoft Mexico, S.A. de C.V. is the largest provider of electronic medical records (EMR) software in Mexico. The company's mission is to provide healthcare executives with the information they need to make the right decisions in a timely manner. With patients’ lives and critical operations on the line, 24/7 service uptime is critical.
挑战
Product releases were very carefully planned and typically launched every two months to minimize downtime. The effort took about 15 engineers and 36 hours on average to see the process through. It included informing customers about a release window that lasts as long as 4 hours, updating the application, database, and dependent artifacts after-hours, and staging and monitoring the release for about 12 hours prior to taking it live. The challenge was to find a way to deploy applications into staging and production environments without impacting end users, ensuring 24/7 service uptime, which is critical for healthcare operations.
解决方案
eCareSoft chose LiveRebel when it was looking for a safe and automated means to deploy applications into staging and production environments, without impacting end users. By integrating LiveRebel with Jenkins, the team has been able to deploy new product releases with zero downtime, and without disrupting active user sessions in most cases. With LiveRebel, Miguel’s team has been able to mostly eliminate after-hours release windows. Release windows were shortened by 90% when they included manually run database migrations. However, when updates involved code changes, the team released them during business hours, with no downtime. The team was encouraged to release more frequently, pushing updates every 3 weeks, which resulted in happier customers. Releasing updates now takes 10 engineers over 24 hours, a reduction of 66% over releasing without LiveRebel. By releasing minor updates more frequently, eCareSoft reduced the risk of releasing bugs. By testing continuously, the team was able to identify and repair errors before customers saw them. Furthermore, there has been about a 45% reduction in support tickets logged.
运营影响
数量效益
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