eBusiness Order Management Initiative Saves Time, Improves Order Accuracy and Visibility, and Enhances Customer Experience
公司规模
Large Corporate
地区
- America
- Asia
- Europe
国家
- United States
- Canada
- Mexico
产品
- glovia Customer Self-Service
技术栈
- eBusiness tool system
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 公用事业
- 药品
适用功能
- 销售与市场营销
- 商业运营
用例
- 供应链可见性(SCV)
- 库存管理
服务
- 系统集成
关于客户
Munters is a world leader in humidity control, with products and services for water and fire damage restoration, dehumidification, humidification and air-cooling. Munters is structured into three geographic regions; Europe, Americas, and Asia. Their customers are found across a wide range of industries including insurance, utilities, food, pharmaceutical, agriculture and electronics. Munters is a global enterprise with operations in 28 countries. The Americas region headquarters is located in Amesbury, Massachusetts with additional manufacturing locations in Canada, Florida, Mexico, Michigan, and Texas. Munters has more than 3,000 employees worldwide, annual net sales greater than $596 million, and is listed on Stockholmsbörsen (the Stockholm Stock Exchange).
挑战
Munters Americas, a world leader in humidity control, was looking to maintain their competitive advantage in an industry that is constantly demanding faster, cheaper, and more efficient ways of conducting business. They examined their operations to determine how they could improve processes and further streamline operations. The company focused on making improvements to the order management process to enable both internal customer service representatives and external customers to place and track their orders through the Internet. They wanted to improve customer service, reduce internal costs, and provide a proactive eBusiness tool for customers and internal users.
解决方案
Munters Americas implemented glovia Customer Self-Service to enable faster and more efficient business while providing customers with a proactive business tool for improving their experience. The glovia Customer Self-Service module was chosen because of its seamless integration with the rest of the glovia suite, thus saving the time and cost of integration. The “shopping cart” interface supports the entire order entry process by managing customer order addition and maintenance as well as simplifying order entry with a searchable product database so users can find the products they need quickly and easily. The seamless integration with other glovia modules enables Munters Americas to convert sales quotes to sales orders instantly, including order number generation as well as automatic population of forms with information from customer master files to save time and eliminate data entry errors.
运营影响
数量效益
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