Documoto > 实例探究 > Dragotec Simplifies Parts Lookup for Dealers

Dragotec Simplifies Parts Lookup for Dealers

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公司规模
SME
地区
  • America
  • Europe
国家
  • Italy
  • United States
产品
  • Drago GT
  • Drago II
  • Documoto
技术栈
  • SaaS
  • Digital Publishing Platform
  • Interactive Content Management System
实施规模
  • Enterprise-wide Deployment
影响指标
  • Customer Satisfaction
  • Productivity Improvements
技术
  • 平台即服务 (PaaS) - 数据管理平台
适用行业
  • 农业
适用功能
  • 商业运营
  • 销售与市场营销
用例
  • 库存管理
服务
  • 云规划/设计/实施服务
关于客户
Dragotec USA, based in Iowa, is the exclusive North American distributor of Olimac Products. Olimac is a family-owned, global manufacturer headquartered in Margarita, Italy, dedicated to creating the highest-quality, best-performing corn heads in the industry. Dragotec USA is known for their corn head and yield-loss prevention expertise. Their products, including the Drago GT and Drago II corn heads, help manage stalk variability and minimize yield loss at harvest. The equipment has a reputation for durability, a necessity in agricultural working environments.
挑战
Dragotec’s equipment is known for its durability, a necessity in agricultural working environments. However, the harsh conditions sometimes experienced during crop harvesting can lead to equipment damage. When this happens, dealers and equipment owners need product documentation that easily distinguishes what part requires repair or replacement. The challenge was ensuring that the manuals accurately depict the equipment parts. The printed books provided with their corn head attachments did not drill down into every part of the attachment, making illustrations with part numbers and specifications difficult to create and maintain. The outdated parts books were hard to read, making it difficult to provide sales and service support to dealers. The features they sought out in a solution were ease of use, improved publishing processes, improved publishing release timeframe, easy adoption rate with network, and enhanced dealer experience.
解决方案
Dragotec transitioned from print PDFs to an online catalog, which allowed them to cater to a much larger audience. The shift was monumental to Dragotec’s dealer network growth strategy. Dragotec’s parts catalog portal was rolled out to its dealer network after 30 days of publishing and testing. This empowered Dragotec’s network of 58 dealers with the ability to look up and order parts with several clicks of a button. Now dealers have a convenient option to buy OEM parts rather than seeking out other sources. Additionally, dealers can access order tracking, which has reduced support time and customer equipment downtime. The time required to update manuals has drastically reduced thanks to Documoto’s relational database and authoring suite.
运营影响
  • Dragotec’s parts catalog portal was rolled out to its dealer network after 30 days of publishing and testing.
  • Dealers now have a convenient option to buy OEM parts rather than seeking out other sources.
  • Dealers can access order tracking, which has reduced support time and customer equipment downtime.
  • The time required to update manuals has drastically reduced thanks to Documoto’s relational database and authoring suite.
数量效益
  • Creating and publishing parts books used to take several months. Now a parts book can be made in less than a week.
  • Because a book can be completed three times faster than before, high priority tasks that used to be placed on hold can now be focused on.

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