利用物联网将物业管理公司规模扩大一倍：免提物业案例研究
技术
- 网络与连接 - 5G
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 建筑物
- 城市与自治市
适用功能
- 设施管理
用例
- 库存管理
- 智慧城市运营
关于客户
Hands Free Property 是一家物业管理公司，由 Alex B、Arthur Diulgerian 和 Fraser Mackie 于 2018 年创立。该公司最初的创始人管理着几处房产，后来迅速发展到管理着数十处房产，并以其热情和领导力吸引了房主。公司的使命是成为全省乃至全国租赁物业管理领域的领导者。他们管理着多元化的物业组合，包括度假租赁、多单元企业住房、公寓酒店等。该公司总部位于加拿大温哥华，根据牛津经济研究院的北美住房负担能力指数（HAI），该城市被认为是北美负担能力最差的城市。
挑战
Hands Free Property 是一家总部位于加拿大温哥华的物业管理公司，在扩张过程中面临着重大挑战。该公司管理多元化的度假租赁、多单元企业住房、公寓式酒店等产品组合，在处理诸如在多个在线旅行社 (OTA) 上发布列表、回复客人消息以及维护健康的预订日历等任务时遇到了困难。最初，他们外包了其中一些任务，这减少了工作量，但也意味着牺牲一定程度的可见性和控制力。随着公司的不断发展，很明显，为了扩大和扩大在不列颠哥伦比亚省的业务范围，他们需要一种工具来实现任务自动化，同时保留对正在完成的工作的完全自主权。
解决方案
2020 年，Hands Free Property 决定实施 Guesty 的平台，以自动化那些阻碍他们专注于营销和扩展业务的任务。除了现有的直接预订网站之外，该平台的渠道管理器使他们能够在越来越多的 OTA 上列出其房产。多日历功能解决了之前导致利润损失的预订阻塞问题。 Guesty 的收入管理工具允许他们设置付款自动规则。然而，该平台的通信解决方案，包括高效的通信工作流程、集中式统一收件箱以及训练有素的 24/7 全天候访客通信团队，被证明是最重要的游戏规则改变者。
运营影响
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