Dorhouse 借助 TeamEis 提供的云统一通信和呼叫中心解决方案（由 BroadSoft 提供支持）改善销售和客户服务
公司规模
SME
地区
- Europe
国家
- Italy
产品
- Dema UC
- Call Center Express
- BroadSoft
技术栈
- Cloud Unified Communications
- Call Center Solution
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 基础设施即服务 (IaaS) - 云计算
适用行业
- 零售
适用功能
- 销售与市场营销
服务
- 云规划/设计/实施服务
关于客户
Dorhouse 是意大利一家咖啡机和胶囊租赁零售供应商。十多年来，Dorhouse 一直是头号胶囊咖啡专家：提供 Nautilus 咖啡机租赁服务，以及 CoffeeForYou，这是一种为客户提供其他多种机器咖啡胶囊的创新方法。Dorhouse 位于摩德纳附近的 Campogalliano，拥有约 80 名员工和 15 家零售店为客户提供服务。该公司依靠为客户提供快速和优质的客户服务。
挑战
Dorhouse 是一家在意大利提供咖啡机和咖啡胶囊租赁服务的零售供应商，在管理不断增长的销售队伍方面面临挑战。该公司很难在合适的时间找到合适的人选，并跟进丢失的电话和客户对话。这导致销售损失和客户不满。Dorhouse 还缺乏衡量客户服务的能力，例如无法监控通话并评估员工如何处理这些通话以提高绩效。为了支持业务增长和提高客户满意度，他们需要一种解决方案，让客户无论身在何处（无论是在办公室还是在路上），都能简单快速地联系到员工。
解决方案
Dorhouse 与 TeamEis 接洽，后者提出了由 BroadSoft 提供支持的 Dema UC 解决方案。Dema UC 是一套云端通信应用程序，它通过提高人们的沟通和协作效率来改变人们的工作方式。主要功能包括高清音频和视频通话、查看在线状态、即时消息、虚拟会议室以及其他云电话功能，如一号通、呼叫转移和自动话务员。Dema UC 包括内置呼叫中心功能，如呼叫分配、监控、报告以及在客户通话期间在同一窗口内实时轻松访问同事。该应用程序可在 PC、平板电脑和智能手机上下载和使用。Dema UC 不仅解决了 Dorhouse 的两个关键问题，使客户能够轻松联系到员工，无论身在何处，并提供监控通话和绩效的能力，它还为 Dorhouse 提供了最先进的统一通信和协作功能，使其员工能够从任何地方和任何设备更高效地协同工作。
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