District 49 uses LiveChat to build strong relationship with its community
公司规模
1,000+
地区
- America
国家
- United States
产品
- LiveChat
技术栈
- Not mentioned
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
技术
- 功能应用 - 远程监控系统
适用行业
- 教育
适用功能
- 商业运营
用例
- 远程协作
关于客户
District 49 is one of Colorado’s fastest growing school districts. The district oversees 22 primary and secondary schools. Its mission is to create a safe and caring educational environment for all students. The district believes that good communication is key to a healthy and fruitful relationship with its community. Well-informed and kindly-serviced parents bring their children to the schools from a chosen district and give financial support to it. With more children and more money, the school district can grow, blossom and offer its community more individualized educational opportunities.
挑战
District 49, a school district in Colorado, was facing challenges in communicating effectively with parents. Parents were having difficulty finding the information they needed on the district's website. They were resorting to phone calls and emails, but the communication process was slow and inefficient. The district wanted to improve this process and make it easier and quicker for parents to get the information they needed.
解决方案
To address the communication challenge, District 49 implemented LiveChat on their website. This allowed parents to get quicker answers and feel taken care of. The LiveChat feature is available on their main website and most of the websites of the 22 schools the district runs. Parents can get in touch with the communication team whenever they have a question or an issue. During working hours they chat and after hours they leave messages using a contact form. This means that parents who can’t use District 49’s LiveChat when at work can still get in touch with the district when they come back from work. LiveChat at District 49 is used by 15 agents in total. Each of them shows up in the chat window with a photo, full name and a job title. This way the visitors who start chats see a real person on the other side, making it easier to experience a more personal conversation.
运营影响
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
IoT platform Enables Safety Solutions for U.S. School Districts
Designed to alert drivers when schoolchildren are present, especially in low-visibility conditions, school-zone flasher signals are typically updated manually at each school. The switching is based on the school calendar and manually changed when an unexpected early dismissal occurs, as in the case of a weather-event altering the normal schedule. The process to reprogram the flashers requires a significant effort by school district personnel to implement due to the large number of warning flashers installed across an entire school district.
Case Study
Revolutionizing Medical Training in India: GSL Smart Lab and the LAP Mentor
The GSL SMART Lab, a collective effort of the GSL College of Medicine and the GSL College of Nursing and Health Science, was facing a challenge in providing superior training to healthcare professionals. As clinical medicine was becoming more focused on patient safety and quality of care, the need for medical simulation to bridge the educational gap between the classroom and the clinical environment was becoming increasingly apparent. Dr. Sandeep Ganni, the director of the GSL SMART Lab, envisioned a world-class surgical and medical training center where physicians and healthcare professionals could learn skills through simulation training. He was looking for different simulators for different specialties to provide both basic and advanced simulation training. For laparoscopic surgery, he was interested in a high fidelity simulator that could provide basic surgical and suturing skills training for international accreditation as well as specific hands-on training in complex laparoscopic procedures for practicing physicians in India.
Case Study
Implementing Robotic Surgery Training Simulator for Enhanced Surgical Proficiency
Fundacio Puigvert, a leading European medical center specializing in Urology, Nephrology, and Andrology, faced a significant challenge in training its surgical residents. The institution recognized the need for a more standardized and comprehensive training curriculum, particularly in the area of robotic surgery. The challenge was underscored by two independent studies showing that less than 5% of residents in Italian and German residency programs could perform major or complex procedures by the end of their residency. The institution sought to establish a virtual reality simulation lab that would include endourological, laparoscopic, and robotic platforms. However, they needed a simulator that could replicate both the hardware and software of the robotic Da Vinci console used in the operating room, without being connected to the actual physical console. They also required a system that could provide both basic and advanced simulation training, and a metrics system to assess the proficiency of the trainees before they performed surgical procedures in the operating theater.
Case Study
Edinburgh Napier University streamlines long-distance learning with Cisco WebEX
• Geographically dispersed campus made in-person meetings costly and inconvenient.• Distance-learning programs in Malaysia, India, and China required dependable, user-friendly online tools to maximize interaction in collaborative workspaces.• Virtual learning environment required a separate sign-in process, resulting in a significant administrative burden for IT staff and limited adoption of collaboration technology.
Case Study
8x increased productivity with VKS
Before VKS, a teacher would spend a lot of time showing a group of 22 students how to build a set of stairs within a semester of 120 hours. Along with not leaving the teacher much time to provide one-on-one support for each student to properly learn carpentry, it also left a considerable amount of room for error. Key information would be misinterpreted or lost as the class was taught in the typical show-and-tell way.
Case Study
Scalable IoT Empowering GreenFlex's Sustainable Growth
GreenFlex, a company that supports sustainable development, decarbonization, and energy efficiency, faced several challenges in its quest to expand its business. The company needed to deploy a robust and sustainable IoT technology to support its growth. It was crucial for them to monitor and control devices at customer sites in a safe and reliable manner. They also needed to integrate devices across a range of communication protocols and gather and act on data to meet efficiency targets. GreenFlex had previously built IoT capabilities into its digital platform, GreenFlexIQ, to monitor and manage customer sites remotely. However, they soon realized that they needed a new platform to support their ambitions. They needed a platform that could scale to connect more devices for production management and make it easier for the operations team to manage devices in the field.
