N-iX > 实例探究 > 领先汽车经销商公司的数字化保修管理

领先汽车经销商公司的数字化保修管理

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技术
  • 基础设施即服务 (IaaS) - 云数据库
  • 传感器 - 自动驾驶传感器
适用行业
  • 汽车
  • 设备与机械
适用功能
  • 维护
  • 产品研发
用例
  • 时间敏感网络
  • 车辆到基础设施 (V2I)
服务
  • 硬件设计与工程服务
  • 系统集成
关于客户
该客户是英国一家领先的汽车经销商公司,代表著名的汽车制造商,提供新车和二手车以及售后服务。
挑战
客户需要自动化机械师和车辆制造商之间的保修数据管理。
解决方案
N-iX 团队帮助客户设计和开发可扩展的基于云的保修解决方案。
运营影响
  • The new warranty solution has streamlined the process of passing the write-up from an automotive technician to a warranty admin digitally. The system is ready for customization within any division of the corporation and scaled it to multiple partners. This has enabled the mechanics to fill in all the necessary information including a unique case number, the description of the problem, its diagnosis, what has been done, recommendations as well as add the attachments and comments. Therefore, warranty admins receive the information immediately, and warranty cases are shortly reimbursed. The tool has also provided valuable insights into symptoms, trends, and performance, allowing issues to be addressed almost in real time and enabling the capabilities analysis in the future based on the data audited.

数量效益
  • Automated write-up administration, saving around 5% of total warranty claims reimbursements.

  • Increased warranty process efficiency by 10% thanks to less rework and unneeded clarification.

  • Enabled routing write-ups to a fully-controlled central hub, saving 2-3 FTE yearly in each division.

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