DigitalChalk 通过 RingCentral 的一体化通信解决方案增强客户支持
技术
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 电子商务
- 教育
适用功能
- 质量保证
- 销售与市场营销
用例
- 虚拟培训
- 视觉质量检测
服务
- 测试与认证
- 培训
关于客户
DigitalChalk 是一家提供基于云的在线教育创作和交付平台以及集成交钥匙电子商务的公司。该平台旨在满足从小企业到大型企业的各种规模组织的培训需求。该公司的学习管理系统支持多种类型的在线教育，包括企业或大学环境中的员工培训，以及电子商务环境中的培训。 DigitalChalk 成立于 2006 年，总部位于北卡罗来纳州阿什维尔，拥有一支由 16 名员工组成的团队。
挑战
DigitalChalk 是一家基于云的在线教育创作和交付平台提供商，其客户支持流程面临着挑战。该公司的创始成员 Dave Tinker 负责确保客户充分利用该平台。每次销售后，Tinker 都会亲自带领每位新客户完成“JumpStart”流程，即 30 分钟的访谈，以了解他们的具体需求和用例。此过程需要电话和屏幕共享。但DigitalChalk一直单独购买这两个功能，导致出现掉线、通话质量差等问题。该公司需要一种能够集成电话和屏幕共享的可靠解决方案。
解决方案
DigitalChalk 在 RingCentral 中找到了解决方案，这是一种一体化通信解决方案。该公司决定使用 RingCentral 试用几条线路，并发现通话质量非常好。 RingCentral 还提供了 RingCentral Meetings，它允许 DigitalChalk 从单一来源获得电话和屏幕共享。两个月内，DigitalChalk 将其之前的通信解决方案替换为用于电话系统的 RingCentral Office、用于在线会议和共享屏幕、网站和文档的 RingCentral Meetings，以及用于与 Gmail 和 Google Calendar 等 Google 应用程序进行集成通信的 Google 应用程序的 RingCentral。该解决方案立即受到销售和支持团队的欢迎，并成为与客户协作的主要工具。
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