EcoOnline > 实例探究 > 转变事件报告:格拉斯哥市议会的数字优先解决方案

转变事件报告:格拉斯哥市议会的数字优先解决方案

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技术
  • 基础设施即服务 (IaaS) - 公共云
适用行业
  • 城市与自治市
  • 医疗保健和医院
用例
  • 现场人员安全管理
  • 智慧城市运营
服务
  • 系统集成
关于客户
格拉斯哥市议会是苏格兰最大的地方当局,拥有近 32,000 名员工,为该市及其 60 万居民提供基本服务。
挑战
格拉斯哥市议会在管理事故和事件的纸质方法方面面临挑战,导致报告延迟和信息丢失。
解决方案
该委员会实施了 Info Exchange 的 HandS 平台,该平台可以立即发出事件通知、改进事件管理表格以及监控趋势和做出改进的能力。
运营影响
  • The implementation of the Info Exchange platform has transformed the council's incident reporting and management. The system is user-friendly and intuitive, allowing staff to easily report incidents. The council can now manage incidents proactively rather than waiting to be informed. The system's immediate notification feature ensures that the council can respond to serious incidents promptly. The council now has access to all of its incident data and can easily identify regular incidents and their causes. This has enabled the council to monitor and review the number of incidents across all of its services and the number of claims, bringing both ethical and financial benefits. The council is also developing a Fire Risk Assessment App and an Audit and Inspections module to further enhance its health and safety management.
数量效益
  • Immediate notification of serious incidents, reducing response time
  • Access to all incident data, enabling the council to monitor trends and make appropriate improvements
  • Reduction in the number of incidents and claims, resulting in both ethical and financial benefits

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