N-iX > 实例探究 > 通过统一的电信数字体验平台提高员工生产力和客户体验

通过统一的电信数字体验平台提高员工生产力和客户体验

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技术
  • 网络与连接 - 5G
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 建筑物
  • 建筑与基础设施
适用功能
  • 产品研发
用例
  • 楼宇自动化与控制
  • 施工管理
服务
  • 系统集成
关于客户
我们的客户在沙特阿拉伯王国提供领先的综合信息和通信技术 (ICT) 基础设施,拥有 10,000 多个电信塔。该公司设计、创建、管理和整合电信基础设施,以实现模块化连接。
挑战
我们的客户需要提高员工生产力和客户体验,而这些生产力和客户体验受到从母公司继承的低效遗留系统的阻碍。
解决方案
N-iX 开发了一个统一平台,由客户和员工门户以及众多第三方集成组成。该平台提高了客户员工的工作效率、简化了运营并改善了用户体验。
运营影响
  • The implementation of the unified platform and integrations with third-party services resulted in several important advantages for the client. Employee productivity and business efficiency were improved with a single platform that unified all systems in one place. The user experience was also boosted by streamlining communication with customers, which in turn increased customer attraction and retention. The platform was made highly configurable, allowing for changes in business processes to be made dynamically. The successful integration of third-party services like Microsoft Office 365, OneDrive, Oracle Fusion, and local CRM systems on Camunda further enhanced the functionality and efficiency of the platform.

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