Detroit Department of Transportation
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Ecolane DRT Brokerage Software System
- Touch screen MDT software on Android tablets
- SMS Text Messaging
- Self-Service Web Bookings
- Google Transit Integration
技术栈
- Android
- SMS
- Web Bookings
- Google Transit
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Cost Savings
技术
- 功能应用 - 车队管理系统 (FMS)
- 功能应用 - 远程监控系统
- 分析与建模 - 预测分析
适用行业
- 运输
- 城市与自治市
适用功能
- 物流运输
- 商业运营
用例
- 车队管理
- 远程资产管理
- 预测性维护
服务
- 系统集成
- 软件设计与工程服务
关于客户
The Detroit Department of Transportation (DDOT) is a public transportation agency serving the city of Detroit, Michigan. It operates a comprehensive network of bus routes and services aimed at providing reliable and efficient transportation options for residents and visitors. DDOT is committed to enhancing mobility and accessibility within the city, ensuring that public transportation meets the needs of its diverse population. The agency faces the challenge of managing a large fleet of vehicles and coordinating with multiple subcontractors to deliver timely and efficient transportation services. With a focus on improving operational efficiency and customer satisfaction, DDOT continuously seeks innovative solutions to address the complexities of urban transportation.
挑战
DDOT faced several challenges including poor communication between management and drivers due to reliance on paper manifests and outdated technology. Coordination between DDOT, the previous broker, and subcontractors was cumbersome due to manual scheduling processes. This resulted in limited visibility into driver data, scheduling, and execution, causing drivers to frequently run behind schedule. Staff had to manually collect all pick-up calls for the next day by 4:30pm and compile them into a report to send to each provider, leading to disjointed delivery of customer trips. Additionally, there was zero visibility into how trips were being booked, and the scheduling method often resulted in multiple provider vehicles being dispatched to pick up a single customer.
解决方案
DDOT implemented the Ecolane DRT Brokerage Software System to address its challenges. The solution included touch screen MDT software on Android tablets, ensuring that 100% of vehicles in operation daily were equipped with modern technology. The system also featured SMS text messaging, self-service web bookings, and Google Transit integration to streamline communication and booking processes. A subcontractor portal was introduced to provide added visibility, and an advanced reporting system with an ad-hoc reporting tool was deployed to enhance data analysis and decision-making. These technological advancements aimed to improve scheduling efficiency, increase visibility into driver data, and enhance overall operational performance.
运营影响
数量效益
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