公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE Service Assurance platform
- InfiniStreamNG appliances
- nGeniusONE Global Manager
- nGeniusPULSE software
- nPoint devices
- NETSCOUT VaaS support
技术栈
- Web-based applications
- Cloud-based applications
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
技术
- 平台即服务 (PaaS) - 连接平台
- 平台即服务 (PaaS) - 设备管理平台
适用行业
- 医疗保健和医院
适用功能
- 维护
- 质量保证
用例
- 远程资产管理
- 远程协作
服务
- 系统集成
- 测试与认证
关于客户
客户是一家非营利性学术医疗系统,由其支持的社区中的十几家医院和数百家医疗诊所组成。它是一家全国排名靠前的医院系统,因其在骨科、心血管专科、癌症治疗、糖尿病和妇女健康方面的专业知识而受到认可,并且被《福布斯》杂志评为顶级雇主。他们的数千名员工(包括约 2,000 名医生和医务人员)依靠医疗保健的先进网络资源来高效处理每年近百万次患者就诊和 35,000 次住院。保持这一速度需要一个能够支持各地员工即时访问患者记录和诊断测试结果的网络。
挑战
该医疗保健组织正在扩展和实施新的基于 Web 和基于云的应用程序。这导致了可见性方面的差距,这是一个挑战,因为该组织需要监控可见性才能高效运行。该组织之前已在其网络的高速核心中使用 9800 系列 ISNG 设备实施了基于数据包的监控,并在其一些区域医院和医疗大楼的广域网 (WAN) 边缘使用其他 ISNG 设备。为了获得最终用户体验和客户端边缘监控,他们添加了 nGeniusPULSE,用于从在这些相同的医院位置实施的 3000 系列 nPoint 设备进行综合测试分析。然而,随着该组织继续扩展和实施变革性应用服务,他们发现了几个可见性方面的差距,他们希望通过扩展 NETSCOUT Smart Edge Monitoring 来解决这些差距。
解决方案
该医疗保健网络团队选择了多台 ISNG 设备和 nPoint 设备部署在主要医院和医疗大楼中。根据各个大楼的不同网络速度和环境,实施了不同的 ISNG 和 nPoint 模型。在服务边缘的数据中心核心和远程位置的 WAN 网络边缘进行数据包监控,可以对流量利用率以及从应用服务器群到远程医院和医疗大楼的应用程序性能进行故障排除、跟踪和趋势分析。与 NETSCOUT 的 VaaS 支持组织的合作确保了新可视性解决方案的快速实施、配置和运行,包括监控关键业务服务,包括 IP 语音 (VoIP)、Office 365 和 Citrix,以及 Epic 电子病历和面向客户的 Web 门户的临床应用程序。
运营影响
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