债务减免领导者实现管理成本降低 62%，产出增加 2 倍
技术
- 网络安全和隐私 - 安全合规
适用功能
- 质量保证
用例
- 行为与情绪追踪
- 租赁金融自动化
服务
- 测试与认证
关于客户
该公司是该国最值得信赖和评价最好的债务结算选择。它为数百名消费者提供财务援助和解决方案选择。
挑战
该公司正在监控一小部分随机呼叫以获取业务见解。由于合规风险很高，该公司需要一种数据驱动的方式来提高代理绩效，以便在提高客户信任的同时降低风险。
解决方案
凭借 100% 呼叫的业务洞察，该公司提高了效率成本，同时使代理能够提高关键业务目标的绩效，例如降低风险和提升客户体验。
运营影响
数量效益
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