Customer-Focused Success Built on a Relationship Transcending the Years
公司规模
1,000+
国家
- Italy
- Spain
产品
- Digital Business Platform
- webMethods
- ARIS for Enterprise Architecture
技术栈
- Application Integration
- Process Automation
- API Management
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Revenue Growth
技术
- 平台即服务 (PaaS) - 应用开发平台
- 平台即服务 (PaaS) - 连接平台
适用行业
- 零售
适用功能
- 商业运营
- 销售与市场营销
用例
- 库存管理
- 供应链可见性(SCV)
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
The customer is a global federation of autonomous companies that operates one of the largest Do-It-Yourself (DIY) retailer networks in the world. Its brands, which are sold in more than a dozen countries, help millions of customers turn their home improvement and decorating dreams into reality. The company is known for its focus on sustainable homes and generates revenues in the tens of billions each year. Despite facing challenges from large online retailers and changing international trade agreements, the company has maintained strong growth of more than 4 percent a year.
挑战
The company, a global federation of autonomous DIY retailer networks, was facing challenges due to rapid year-over-year growth, disparate data systems, complex per-brand needs, and a transition from products to solutions. The market was being disrupted by large online retailers, changing international trade agreements, and customers who wanted the power of mobile and the web when they shop. The company needed to pivot from merely selling products to selling service-based solutions. This required preparing all of its businesses, operating in different countries and under differing regulatory regimes, to be agile enough to offer new capabilities, new products, and new service models for a changing type of consumer.
解决方案
The company partnered with Software AG to implement a range of solutions, including webMethods for integration and business process management, and ARIS for Enterprise Architecture in Italian markets. The two companies created a co-innovation team to find new ways to monetize creative solutions and workflows. The company also proposed a new billing format, moving from a per-solution billing to being billed per transaction. This allowed the company to scale what it paid in a way directly coupled to its own profitable transactions, eliminating risk. The focus on per-transaction billing meant that as the company increased capacity, both companies benefited. From April 2016 to July 2017, transactions being handled increased from 300,000 a month to 1.3 billion.
运营影响
数量效益
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