NAVEX > 实例探究 > Cummins Keeps a Consistent Company Culture

Cummins Keeps a Consistent Company Culture

公司规模

1,000+

地区

America
Asia
Europe

国家

China
India
United States

产品

EthicsPoint® Incident Management
Whistleblower Hotline Intake
Awareness Solutions

技术栈

Reporting System
Case Management System

实施规模

Enterprise-wide Deployment

影响指标

Employee Satisfaction
Productivity Improvements

技术

分析与建模 - 过程分析
应用基础设施与中间件 - 数据交换与集成

适用行业

汽车

适用功能

商业运营
人力资源

用例

过程控制与优化
监管合规监控

服务

云规划/设计/实施服务
系统集成

关于客户

Cummins, Inc. is a global power leader that designs, manufactures, distributes, and services engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions, and electrical power generation systems. The corporation is made up of complementary business units. Headquartered in Columbus, Indiana, Cummins employs approximately 46,000 people worldwide and serves customers in approximately 190 countries and territories through a network of more than 600 company-owned and independent distributor locations and approximately 6,500 dealer locations. The company is committed to acting responsibly to improve the lives of its stakeholders and communities. It believes in the power of its employees and works to ensure that they know that Cummins is deeply committed to providing an ethical work environment for them.

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挑战

Cummins, a global power leader with approximately 46,000 employees worldwide, was facing the challenge of maintaining a consistent communication structure across its global operations. The company was outgrowing its old vendor and needed a system that could support its Code of Conduct policies on a global scale. The company launched a Six Sigma project to determine the necessary requirements for an ideal system. As an international company, Cummins needed a comprehensive reporting system to maintain a consistent workplace culture around the world.

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解决方案

Cummins selected EthicsPoint case management to help them overcome their challenges. The company worked with NAVEX’s Implementation Services team to configure the system according to the global business needs of Cummins. Now, Cummins has a consistent communication process in every business unit and region. If a concern is reported, the case automatically goes to a Master Investigator who assigns it, monitors the process, and closes the case. Each Master Investigator can analyze regional data and report statistics using the system. The internal audit, legal, security, and human resources teams at Cummins are notified of any relevant cases, and often work together to decide which group leads the investigation. All departments collaborate and store their data in the system, so those who have been given access to the information have it available at their fingertips.

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运营影响

Cummins now has a more thorough analysis of the company from an enterprise perspective.
The company has a consistent communication process in every business unit and region.
The system helps Cummins analyze the company by business unit and by region, and helps keep procedures and standards consistent worldwide.
All departments collaborate and store their data in the system, so those who have been given access to the information have it available at their fingertips.

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数量效益

Analysis projects that used to take three days now take maybe four hours.
The percentage of reporters choosing to self-identify increased from 50% to 75%.

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