Culligan creates the job scheduling of its technicians with Opti-Time.
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Opti-Time
- Optiservice
- ERP
技术栈
- Routing Software
- ERP
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Cost Savings
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
- 功能应用 - 车队管理系统 (FMS)
适用行业
- 公用事业
- 消费品
适用功能
- 现场服务
- 维护
- 物流运输
用例
- 车队管理
- 预测性维护
- 远程资产管理
服务
- 系统集成
- 软件设计与工程服务
关于客户
Culligan is a market leader in water treatment, offering quality solutions to individuals, enterprises, and communities for over 75 years. The company operates through three distinct activities: Consumers, Fountains, and C&I (Communities and Industrials). Culligan is unique in the market as it provides a business service to its customers, including equipment maintenance, in addition to the production, sale, and delivery of its products. Headquartered in Rosemont, Illinois, USA, Culligan employs 5,500 people and has products available in over 90 countries, with 600 dealers in the USA and Canada.
挑战
Culligan, a market leader in water treatment, faced significant challenges in optimizing the planning and scheduling of its skilled technicians. The company offers a unique business service to its customers, including equipment maintenance, which complicates the visits and schedules of delivery personnel, technicians, and installers. Specific challenges included managing hundreds of technicians and installers, handling 80% recurring services, integrating emergencies and repairs, and maintaining high-frequency water delivery schedules. Culligan needed an optimized solution to manage 230 mobile resources in real-time, reduce mileage between visits, gain visibility into schedules for at least a month, move to a shared electronic format, and harmonize best practices across multiple markets.
解决方案
Culligan implemented the Opti-Time system to pilot its operations, starting in 2010. The initial results were positive, leading to the integration of the routing software with Optiservice in 2011. This integration was part of a larger project to harmonize best practices across the company. The deployment of Opti-Time, initiated in September 2012 and completed in November 2013, included a tool for territory balancing and a new ERP system. The solution allowed Culligan to master the workload, reduce mileage, and optimize job scheduling. The user-friendly interface enabled call center operators to manage technician planning efficiently. The system considered customer availability, professional constraints, and job nature, offering real-time solutions and quick rescheduling options. Centralized data on a server at each national headquarter improved delivery monitoring, performance control, and inventory management.
运营影响
数量效益
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