使用 IBM 软件为复杂的 IT 环境创建集成监控
公司规模
Mid-size Company
地区
- Europe
国家
- Croatia
产品
- IBM Service Management Suite for z/OS
- IBM Service Management Unite
技术栈
- IBM software
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - API 集成与管理
适用功能
- 商业运营
用例
- 过程控制与优化
服务
- 系统集成
关于客户
APIS IT doo 是一家为克罗地亚共和国和萨格勒布市设计、开发、实施和维护信息系统的公司。该公司已运营 50 多年，并于 2005 年更名为 APIS IT。该公司总部位于克罗地亚萨格勒布，拥有约 400 名员工。APIS IT 维护着大量不同的系统，包括大型机和其他类型的服务器。该公司的技术环境不断变化，其系统不断增加新内容，并定期添加新服务。为了向客户提供高质量的服务并满足其服务水平协议 (SLA)，APIS IT 需要一个全面的监控解决方案，该解决方案可以集成来自多个系统的监控数据并提供其 IT 运营的单一视图。
挑战
APIS IT doo 是一家为克罗地亚共和国和萨格勒布市设计、开发、实施和维护信息系统的公司，该公司面临着日益复杂的技术环境带来的挑战。该公司维护着大量不同的系统，包括大型机和其他类型的服务器。随着系统不断变化和增加，他们需要一个全面的监控解决方案，可以集成来自多个系统的监控数据，以提供 IT 运营的统一视图。这对于他们继续履行服务水平协议 (SLA) 并为客户提供高质量服务至关重要。
解决方案
为了应对这一挑战，APIS IT 实施了 IBM® Service Management Suite for z/OS® 和 IBM Service Management Unite 软件。这些应用程序为系统管理提供了单点控制 (SPOC)，使 APIS IT 能够自动收集其所有系统（包括硬件和软件资源）的监控数据。员工可以通过 IBM 应用程序中包含的预定义仪表板访问信息。这些应用程序的灵活性还使他们能够集成不在大型机上的系统中的第三方数据。这种对 IT 运营的全面了解使 APIS IT 能够更积极地管理其 IT 基础架构。
运营影响
数量效益
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