县政府 IT 团队提高定制应用程序性能并带来效益
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE® platform
- InfiniStream®
- nGenius® 3900 series packet flow switch
- Network TAPs
- Remote Site Engineer
技术栈
- NETSCOUT® Adaptive Service Intelligence™ (ASI) technology
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 城市与自治市
适用功能
- 商业运营
用例
- 公共交通管理
- 公共预警与应急响应
服务
- 系统集成
- 测试与认证
关于客户
本案例研究中的客户是一家专门的信息技术 (IT) 机构，为县内多个部门提供广泛的解决方案组合。他们的服务产品包括数据中心运营、网络/云服务以及电信、视频和电子邮件/桌面支持选项。IT 机构使用“选择加入”模式，使政府部门能够选择最适合其 IT 技术需求的某些服务支持产品。通过这种方式，县内部门（如社会服务、法院和治安部门）可以采用混合公共/私人 IT 服务平衡，也可以使用商业提供商提供定制应用程序开发或数据中心托管等服务。
挑战
某大型县社会服务部 (DSS) 的 IT 机构在使用用于案例管理和福利资格审核的新定制应用程序时遇到了性能问题。该应用程序由一家商业供应商开发，对于处理受助人福利案例的 DSS 经理和案例工作者来说至关重要。福利发放处理中的任何延误都可能导致有需要的家庭不必要地“失去福利”。在初始部署后，定制应用程序开始出现性能问题，而 DSS 或商业供应商都无法解决这些问题。商业供应商将 IT 机构管理的县 WAN 确定为应用程序性能问题的罪魁祸首。这导致 IT 机构和 DSS 展开跨组织协作，以确定定制应用程序性能问题的原因。
解决方案
IT 机构向长期合作伙伴 NETSCOUT 寻求帮助，以解决自定义应用程序性能问题。NETSCOUT 与县 IT 机构和 DSS 密切合作，设计了服务保证解决方案，使 IT 机构能够协助解决自定义应用程序的性能问题。NETSCOUT 考虑了所有网络分界点，包括 DSS 数据中心和其他地区办事处。在支持该项目时，NETSCOUT InfiniStream 设备安装在 DSS 数据中心，以扩展对网络和应用程序性能的可见性。通过定制由其签约的 NETSCOUT 远程支持工程师 (RSE) 专门为 IT 机构构建的 nGeniusONE 服务仪表板视图，NETSCOUT 能够证明数据包已成功从县 WAN 传输到 DSS 数据中心。在定制以监控 DSS 数据中心后，实时 nGeniusONE 服务仪表板应用程序性能视图显示自定义应用程序数据“离开但没有回来”，这可能对应于应用程序脚本或应用程序流量问题。
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