Twilio > 实例探究 > 使用 Twilio 为 Concilio 构建可靠的远程医疗平台

使用 Twilio 为 Concilio 构建可靠的远程医疗平台

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技术
  • 平台即服务 (PaaS) - 应用开发平台
  • 传感器 - 相机/视频系统
适用行业
  • 医疗保健和医院
  • 生命科学
适用功能
  • 质量保证
  • 销售与市场营销
用例
  • 语音识别
  • 时间敏感网络
服务
  • 系统集成
  • 测试与认证
关于客户
Concilio 是一项基于应用程序的医疗保健服务,它将用户与充当健康礼宾员的联络中心代理连接起来,帮助他们寻找医生并安排预约。
挑战
随着患者和临床医生数量的快速增长,Concilio 需要建立一个更可靠的远程医疗平台来进行虚拟咨询。
解决方案
Concilio 使用 Twilio 可编程语音、可编程视频和可编程 SMS 来构建更强大的远程医疗平台。
运营影响
  • The implementation of Twilio's Flex greatly improved the experience for both users and agents. After only ten days of implementing the new Flex system, agent complaints dropped to zero. The audio quality improved, connectivity issues disappeared, and reliability increased. Agents could focus on their jobs without having to fight the infrastructure. Concilio plans to continue to grow the tasks it can accomplish through Flex, including adding SMS messaging and scheduling capabilities for greater customer convenience. On the backend, qualifying calls with custom tags will make internal reporting automatic, increasing agent efficiency. The ultimate goal is to allow concierges to handle a case from start to finish almost without leaving Flex.
数量效益
  • 25,000 peer-recommended doctors available
  • 5,000 medical conditions treated
  • 0 complaints from contact agents after implementing Twilio's Flex

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