Gong > 实例探究 > ComplyAdvantage 如何利用 Kong 将斜坡时间缩短 50%

ComplyAdvantage 如何利用 Kong 将斜坡时间缩短 50%

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技术
  • 分析与建模 - 机器学习
  • 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
  • 教育
  • 国家安全与国防
适用功能
  • 质量保证
  • 销售与市场营销
用例
  • 库存管理
  • 时间敏感网络
服务
  • 培训
关于客户
ComplyAdvantage 是一家提供反洗钱技术的 RegTech 组织。他们使用人工智能、机器学习和自然语言处理来帮助受监管的组织管理风险义务并打击金融犯罪。
挑战
ComplyAdvantage 需要更有效地招募新员工,同时快速扩张。
解决方案
实施Gong 为快速入门提供数据和见解,并将提升时间缩短50%。
运营影响
  • The implementation of Gong has had significant operational benefits for ComplyAdvantage. The tool has become an integral part of how work gets done at the company, with every new employee now receiving a Gong license. The company has seen a 20% increase in Gong usage across the company, with the tool now being used by direct, indirect, Pre-Sales, Customer Success, Account Management, and Product teams. The call recordings provided by Gong have given the team a 'taste of reality', freeing them to be more present in their customer interactions. The tool has also been instrumental in coaching, with the best and most challenging calls being used as coaching opportunities. Furthermore, Gong has been used to track new initiatives, specifically the MEDDICC sales methodology for prospect calls, leading to a significant increase in the use of qualification-specific wording.
数量效益
  • Decreased new rep ramp time by 50%
  • Increased Gong adoption by 20% across the company
  • Launched a new initiative (MEDDICCo sales methodology) and saw reps’ use of qualification-specific wording jump from 2% to 17%

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