LogicMonitor > 实例探究 > CMA 通过根本原因分析缩短 MTTR

CMA 通过根本原因分析缩短 MTTR

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用例
  • 根因分析与诊断
关于客户
CMA Technologies 是一家托管服务提供商 (MSP),总部位于路易斯安那州,拥有 68 名员工,专门为客户监控和端到端软件和硬件工作。
挑战
CMA Technologies 在切换防病毒软件后面临虚拟机过载问题,导致虚拟机在没有警告的情况下离线,并危及其 SLA 和安全性。
解决方案
IT 团队创建了用于根本原因分析和警报的自定义模块,以及用于提高可见性的仪表板。
运营影响
  • The implementation of the custom modules and dashboards has significantly improved CMA's operational efficiency. The team can now proactively monitor when an issue is about to occur and take action accordingly, reducing the Mean Time To Resolution (MTTR). This proactive approach has not only helped to prevent VMs from going offline but also increased the overall efficiency of the team. As a result, the team now has more time to focus on research and development, rather than spending time searching for the problem. This shift in focus has led to an increase in overall productivity and has also helped to safeguard CMA’s SLAs with their customers, thereby enhancing customer satisfaction and trust.
数量效益
  • Reduced Mean Time To Resolution (MTTR)
  • Increased proactivity in identifying and resolving potential issues
  • More time allocated to research and development instead of problem-solving

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