ClickTale 使用 FusionCharts 帮助在线企业提高转化率
公司规模
1,000+
国家
- Worldwide
产品
- ClickTale’s Customer Experience Analytics
- FusionCharts
- FusionMaps
技术栈
- Flash
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 数据可视化
适用行业
- 电子商务
- Software
适用功能
- 商业运营
- 销售与市场营销
用例
- 质量预测分析
- 实时定位系统 (RTLS)
服务
- 数据科学服务
- 软件设计与工程服务
关于客户
ClickTale 是客户体验分析 (CEA) 领域的行业领导者，为企业提供有关其客户在线行为的革命性见解。超过 35,000 家企业依靠 ClickTale 来优化其网站的性能、提高可用性和提高转化率。ClickTale 跟踪每次鼠标移动、点击和滚动，并捕获访问者的整个浏览会话。除了行为视频外，客户还可以借助强大的行为报告分析网络指标。该公司通过汇总数千个访问者会话，为客户提供有关其网页内行为的有意义的报告。这些报告帮助他们优化网站，最终转化为提高转化率。
挑战
ClickTale 是客户体验分析 (CEA) 领域的领导者，为企业提供有关其客户在线行为的见解。超过 35,000 家企业依靠 ClickTale 来优化其网站的性能、提高可用性和提高转化率。作为一款分析套件，ClickTale 需要生成大量报告，其中许多报告都需要图表。该公司正在寻找一种现成的图表组件，以便开发团队能够专注于主要产品，而不是重新设计轮子。他们需要一种解决方案，通过汇总数千个访问者会话，为客户提供有关其网页内行为的有意义的报告。这些报告将帮助他们优化网站，最终转化为提高转化率。
解决方案
ClickTale 决定使用 FusionCharts，因为它提供了各种图表，可以轻松与客户端和服务器端代码配合使用。许可计划的灵活性也是一个决定性因素，因为它为未来的可扩展性提供了选择。FusionCharts 有助于为 Web 和桌面应用程序创建动画和交互式 Flash 图表，将单调的数据转换为令人兴奋的视觉效果。ClickTale 使用 FusionCharts 和 FusionMaps 已有大约两年的时间，他们的技术团队对产品非常满意。FusionCharts 提供的文档和代码示例非常有用，团队不需要额外的支持。ClickTale 在其报告中主要使用 XY 图形和地图，这些都得到了订阅者的积极反馈。
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Digital Transformation of Atlanta Grout & Tile: An IoT Case Study
Atlanta Grout & Tile, a Tile, Stone & Grout restoration company based in Woodstock, Georgia, was facing challenges with its traditional business model. Despite steady growth over the years, the company was falling behind the web revolution and missing out on the opportunity to tap into a new consumer base. They were using independent software from different vendors for each of their department information and workforce management. This resulted in a lot of manual work on excel and the need to export/import data between different systems. This not only increased overhead costs but also slowed down their response to clients. The company also had to prepare numerous reports manually and lacked access to customer trends for effective business decision-making.
Case Study
IFFCO Boosts IT Performance and Innovates Agriculture with Oracle Cloud
Indian Farmers Fertiliser Cooperative Ltd. (IFFCO), the world’s largest manufacturer and marketer of fertilizers in the cooperative sector, was facing several challenges in its quest to innovate and improve the livelihood of farmers in India. The organization had recently launched a new product, nano urea, which brought new demands to IFFCO’s cloud computing needs. The organization needed a reliable cloud vendor to support the processes of 6–7 new manufacturing plants during the upcoming year, enhancing its production capability 300–350 million bottles of nano urea to meet increasing demand. IFFCO’s cloud adoption was driven by a need to innovate. The organization wanted capabilities for a dynamic business that can adapt to the changing needs of the market while growing fast. However, it was inhibited by rigid on-premises data center deployments and the overhead of maintaining legacy systems. IFFCO wanted to apply the elasticity and availability of cloud for improving overall performance of applications at lowest possible operational overhead. Lastly, IFFCO needed to provide the benefits of its technology to all its stakeholders, including employees, members, transporters, and farmers, some of whom have limited literacy. To accommodate all stakeholders, IFFCO wanted to add a voice interface to its applications.
Case Study
7-Eleven Philippines Enhances Customer Support with Freshdesk
7-Eleven Philippines, a pioneer of 24-hour convenience stores in the country, was facing challenges with its customer support system. The customer support was outsourced to an external vendor, which resulted in limited visibility into customer query patterns and performance metrics. The company had no transparency into the vendor's analytics and could not validate their reports. They also had no visibility into the volume of calls, number of abandoned calls, etc. due to the use of the vendor’s telephony solution. This lack of control and visibility into customer support led the team to decide to bring the entire function in-house. They began exploring helpdesk solutions that would enable them to build a strong in-house support team.
Case Study
Kaafmeem Enhances Customer Operations with Freshchat and WhatsApp Integration
KaafMeem, a Saudi-based fashion e-commerce company, was facing challenges in its customer service operations. The company, which specializes in modern Arabic fashion, had traditionally used email and direct calls to handle sales queries, delivery information requests, and questions about refunds and replacements. However, they wanted to provide a more user-friendly channel for their customers to immediately access the Kaafmeem team. They were looking for a solution that would allow them to open a direct dialogue with their consumers, making the shopping experience as seamless and convenient as possible. The challenge was to find a platform that was popular among their customer base and could be integrated easily into their existing operations.
Case Study
Software Development Partnership with PrettyLittleThing: Enhancing E-commerce Capabilities
PrettyLittleThing, a rapidly growing UK-based fashion retailer, faced the challenge of expanding its software development capabilities to keep up with its business growth. The company needed a strategic tech partner who could assemble a team of dedicated software engineers with experience in developing e-commerce solutions and high load systems. The primary goals were to extend the in-house team with strong software engineers experienced in PHP, various JavaScript frameworks, AWS, and other technologies; automate the process of product creation on the client’s e-commerce website that has over 30,000 items; and speed up the software development process. The challenges included establishing effective communication and alignment among different distributed teams and developing functionality that helps manage thousands of products easily.
Case Study
Aramex Boosts Agent Productivity by 50% with Freshservice Implementation
Aramex, an international express, mail delivery, and logistics services company based in Dubai, was facing challenges in delivering consistent, quality IT services and support to its employees. As the organization grew, responding to service requests in a timely manner became increasingly difficult due to outdated processes and communication silos. Aramex was using an in-house legacy IT service desk that was rigid, ill-defined, and required constant resources to maintain and upgrade. The on-premise system was not easy to scale and could not keep up with the growing needs of Aramex. The company was in need of a flexible, agile IT service desk that could streamline its workflow and improve ticket resolution time.
