Qlik > 实例探究 > Cisco Fuels Business Insights with QlikView

Cisco Fuels Business Insights with QlikView

公司规模

1,000+

国家

United States

产品

QlikView Business Discovery Platform

技术栈

Oracle
Hadoop
Teradata

实施规模

Enterprise-wide Deployment

影响指标

Cost Savings
Customer Satisfaction
Revenue Growth

技术

分析与建模 - 大数据分析
分析与建模 - 实时分析

适用行业

电信

适用功能

销售与市场营销

用例

质量预测分析
补货预测

服务

数据科学服务

关于客户

Cisco is a worldwide leader in networking that transforms how people connect, communicate and collaborate. The company helps customers solve important business challenges by delivering intelligent networks and technology architectures built on integrated products, services and software platforms. Cisco operates in more than 165 countries with nearly 70,000 employees and has more than 470 offices across the world. The company is changing the way the world works, lives, plays and learns. Cisco strives to create long-lasting customer relationships and provide solutions that support their success.

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挑战

Cisco, a worldwide leader in networking, was sitting on mountains of rich data that could empower individuals throughout the company. However, the company was facing challenges in transforming this data into actionable business intelligence. Cisco has a broad array of products, each with their own cadence of product releases. Additionally, Cisco customers also have different products in their deployments which create complexity with respect to support and maintenance for individual customers. With nearly 500 million lines of complex data, the company wanted an easy and efficient way to deliver quality data to the consumers of the information. Cisco launched a “business intelligence (BI) bake-off” over five years ago in search of a comprehensive BI solution that could help fuel business insights.

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解决方案

After exploring several BI platforms, Cisco chose QlikView as it best fit their needs. The QlikView Business Discovery Platform delivers self-service BI that empowers business users by enabling innovative decision-making. Not only does QlikView bring together data from multiple sources into a single view, its dynamic applications can be rolled out in days. Using QlikView, Cisco created a dashboard that presented data from its large installed base which resides in a QlikView server. With data in Oracle, Hadoop and Teradata, Cisco consolidated the installed base data into QlikView for easy user access. The dashboard became a go-to resource for sales operations as individuals were able to rapidly slice and dice data and assemble a view of information useful to them and therefore their customers.

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运营影响

Managers have increased visibility into sales opportunities and can make informed decisions to capture their sales leads.
The time needed to identify potential risks to the operation of the customer’s network was significantly reduced– allowing managers a timely view into potential problems and time to react.
Marketing teams are now using QlikView to ensure customers have the best and latest Cisco technology.
Through the QlikView dashboard, marketing can view the current services customers are using to help recommend and transition product upgrades.
QlikView has helped Cisco continue to expand its customer portfolio.

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数量效益

Cisco has saved more than $4 million dollars to date.
Generated more than $100 million in additional revenue from the support and service contracts they are now able to monitor and quickly address.

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