实例探究 > Cireson Solutions Help RTVSLO Create a Paperless IT System

Cireson Solutions Help RTVSLO Create a Paperless IT System

公司规模

SME

地区

Europe

国家

Slovenia

产品

Cireson Service Management Solution
BMC Remedy
Microsoft Enterprise Agreement

技术栈

Windows-based Infrastructure

实施规模

Enterprise-wide Deployment

影响指标

Productivity Improvements
Cost Savings
Customer Satisfaction

技术

功能应用 - 企业资源规划系统 (ERP)
功能应用 - 远程监控系统

适用行业

电信

适用功能

商业运营
设施管理

用例

远程资产管理
数字线程
过程控制与优化

服务

系统集成
培训

关于客户

Launched in 1928, RTVSLO is a national public broadcasting organization in Slovenia that offers radio and TV services. RTVSLO’s IT department employs 28 IT professionals. They support close to 2,000 users in multiple locations and 1,700 devices. About 90% of RTVSLO’s infrastructure is Windows-based.

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挑战

RTVSLO needed to expand the number of help desk licenses available to its IT team. Due to budget restrictions, they were looking for a cost-effective way to solve the issue. Their solution at the time, BMC Remedy, required RTVSLO to pay for additional licenses to include the new members of the team. “We wanted to upgrade the platform, but as a public company, we had financial concerns,” said Bostjan Cernjak, Information Technology Department, System Development. “We learned that by using Microsoft’s Enterprise Agreement, the additional licenses would be almost free.” Before the deployment of Service Manager, RTVSLO relied heavily on paper documents to manage internal requests. They wanted to eliminate paper trails and to convert the record keeping system to the electronic format, which required the new system to offer comprehensive reporting capabilities. “While Service Manager covered all our platform needs, the reporting wasn’t good,” said Bostjan Cernjak. Another big issue was the language of the interface. Based in Slovenia, RTVSLO needed a solution that had a Slovenian interface, as well as documentation. “Localization is a big problem in Service Manager, everything had to be translated,” said Bostjan Cernjak. While the team at RTVSLO looked at a number of add-on solutions, they finally chose the apps from Cireson to customize and simplify their daily interactions with Service Manager.

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解决方案

The IT team at RTVSLO deployed Cireson’s apps using their own resources. “The implementation was easy, we did the work ourselves,” commented Bostjan Cernjak. “The project took us around 2 months, but we spent most of that time preparing the content. We didn’t have many technical issues.” Once Cireson solutions were deployed, the IT team quickly noticed an increase in productivity of the workers. The apps helped the team centralize all their daily tasks, and simplify the way they resolved incidents and replied to user requests. “Everything is now in one place,” said Bostjan Cernjak. “Because of the simplicity of the Portal, everything is easy to find and understand.” Another important benefit that contributed to the increased productivity was Cireson’s language pack. It enabled the IT team to manage the system in their native Slovenian language from day one, instead of spending time and resources translating everything from English. Cireson solutions also helped RTVSLO achieve another original goal – to create a paperless IT business. Before the apps and Service Manager were deployed, all user requests had to be submitted on paper. In addition, every analyst had to organize his or her own work, creating a complex and disconnected record keeping system. “Now everything is organized automatically, our users are very happy,” said Bostjan Cernjak.

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运营影响

The IT team at RTVSLO was able to deploy Cireson’s apps using their own internal resources, which saved the company time and money.
Cireson’s language packs allowed RTVSLO to manage the system in their native Slovenian language from day one, eliminating the need for translation.
The apps helped centralize all daily tasks, simplifying the way incidents were resolved and user requests were handled.
The transition to a paperless IT system was achieved, with all user requests now being submitted and managed electronically.
The simplicity of the Cireson Portal made it easy for the IT team to find and understand information, contributing to increased productivity.

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数量效益