iCIMS > 实例探究 > 改善候选人旅程和效率：Chewy 的成功故事

改善候选人旅程和效率：Chewy 的成功故事

适用行业

电子商务
电信

用例

时间敏感网络

关于客户

Chewy 是一家财富 500 强电子商务宠物用品公司，热衷于为客户提供愉快的体验。他们希望将这一理念延伸到他们的候选人之旅中。

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挑战

Chewy 是一家电子商务宠物用品公司，希望改善他们的候选人旅程并将招聘时间减少 45%。

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解决方案

Chewy 实施了一场高接触度的活动，包括与候选人进行电话、短信和电子邮件沟通。他们使用 iCIMS 文本参与与候选人保持联系并赢得利益相关者的支持。他们还开始在面试日向候选人发送 Uber Eats 优食卡以供午餐。

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运营影响

The implementation of the new candidate engagement strategy has significantly improved Chewy's recruitment process. The use of iCIMS Text Engagement has allowed the company to maintain close contact with candidates, resulting in a higher response rate. The early outreach within the first 48 hours of a candidate's journey has also helped the company attract quality candidates. The introduction of Uber Eats cards for candidates on their interview days has added a personal touch to the virtual interview process, helping to 'wow' candidates and maintain the company's reputation for providing delightful experiences. Overall, the new strategy has not only improved the efficiency of the recruitment process but also enhanced the candidate experience.

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数量效益

Early outreach reduced time to fill by 45%
Increased candidate response rate due to the use of text messages

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