实例探究 > Charter Creates a Single, Real-time Version of the Truth with Imply

Charter Creates a Single, Real-time Version of the Truth with Imply

公司规模

Large Corporate

地区

America

国家

United States

产品

Spectrum Internet®
Spectrum TV
Spectrum Mobile
Spectrum Voice
Imply

技术栈

Imply

实施规模

Enterprise-wide Deployment

影响指标

Customer Satisfaction
Digital Expertise
Productivity Improvements

技术

分析与建模 - 实时分析
分析与建模 - 大数据分析
平台即服务 (PaaS) - 数据管理平台

适用行业

电信
Software

适用功能

商业运营
质量保证

用例

实时定位系统 (RTLS)
预测性维护
远程资产管理

服务

系统集成
软件设计与工程服务

关于客户

Charter Communications, Inc. is a leading broadband connectivity company and cable operator serving more than 30 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile, and Voice. Charter is committed to providing high-quality services and continually improving customer satisfaction by leveraging advanced technologies and data analytics to enhance the customer experience.

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挑战

Charter knows that the customer expects those services and more. Customer satisfaction continually expands to include better reliability, competitive pricing, and exciting new features. By extension, the growing expectation is to continually understand and react quickly to the customer. Charter recognized the advantage of being able to instrument, collect, and continually analyze the performance of its platforms to drive improvements in both the product and each customer’s experience.

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解决方案

The solution that had worked previously needed reevaluation. The execution of a strong vision brought the progression from directing a stream of data to managing a torrent. We slowed our existing development and began a comprehensive evaluation of several technologies—some new, others old. A surprising conclusion emerged. The best platform for scalability and customer usage was Imply. In particular, this platform emerged when paired with the exceptional services provided by the Imply team. Their support and the extensive expertise of a team of developers facilitated the migration of a core component of our network analytics to the Imply platform. Over time, this platform has been adopted across groups and organizations, providing a common language from which Charter team members can identify, solve, and communicate customer issues in real time.

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运营影响

To date, we have seen approximately a 10x increase in data storage (~200TB).
Forget concerns of handling 25k messages per second; it now averages twice that, with bursts spiking into the 100–150k messages per second range.
Our monitoring and operations are vastly more predictable. When issues do arise, most are resolved within minutes.
Our partnership with Imply and further adoption and enablement of Imply has led to an increase in our ‘average’ data temperature. More of our data has shifted into the ‘hot’ (0.1 – 3s, recent, highly concurrent, highly interactive) and ‘warm’ (5 – 30s, less recent, highly concurrent, some interactivity) zones.

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数量效益