Certified Tracking Solutions increases efficiency and lowers cost for connected fleet management with Control Center for visibility, automation and remote diagnostics.
公司规模
1,000+
地区
- America
国家
- United States
产品
- Titan GPS
- AutoConnect
- Control Center
技术栈
- Cisco Jasper
- IoT Platform
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 平台即服务 (PaaS) - 连接平台
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- 汽车
- 运输
适用功能
- 物流运输
用例
- 车队管理
- 预测性维护
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
Certified Tracking Solutions (CTS), a division of B&B Electronics, delivers a set of world-class Titan GPS fleet management and AutoConnect solutions to both enterprises and consumers. Built on the principles of excellence, quality and integrity, the company strives to provide superior service to their customers, and with tens of thousands of devices out in the field, CTS needs a solution to effectively control and manage all devices from a central command center.
挑战
Prior to implementing the Cisco Jasper platform, CTS relied on emails to bring devices online, check connection status and detect potential issues. The turnaround time—typically up to 48 hours—was unacceptably slow, especially for customers who require devices to be installed and activated right away. The email-based system proved particularly cumbersome on weekends and holidays, which are typically busy times for both commercial fleets and consumers.
解决方案
The CTS team uses Control Center to perform complete problem diagnosis and check connectivity. Automated activation and always-on remote troubleshooting using Control Center is quick and easy for CTS. The platform helps the CTS team perform complete problem diagnosis, check if a particular device is offline, review connection history, and resolve any issues. The ongoing relationship with the Cisco Jasper team helps CTS continue to improve its understanding of the platform, its capabilities and advanced features. The flexibility of the Cisco Jasper’s IoT platform enables CTS to continually refine its product offerings to accommodate varied customer needs. As its business grows and the company expands internationally, CTS anticipates partnering with operators that already have a relationship with Cisco Jasper.
运营影响
数量效益
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