Central Michigan University Enhances Student Support with Bomgar
公司规模
1,000+
地区
- America
国家
- United States
产品
- Bomgar Remote Support
技术栈
- Remote Support Automation
- Online Chat
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 教育
适用功能
- 人力资源
用例
- 远程协作
- 远程控制
服务
- 系统集成
关于客户
Central Michigan University (CMU) is one of the nation’s 100 largest universities, founded in 1892 and based in Mount Pleasant. The university offers more than 200 academic programs at the undergraduate, master’s, specialist, and doctorate levels in 60 locations across the globe and online. As the university's off-campus and online enrollment continued to expand, the Office of IT realized it needed a more effective and flexible way to support geographically dispersed students and prospects.
挑战
Central Michigan University (CMU) was facing a challenge in providing effective and flexible support to its geographically dispersed students and prospects. The university's off-campus and online enrollment was expanding, and the traditional methods of support, including on-site visits, were no longer feasible or cost-effective. The Office of IT at CMU recognized that failing to meet the expectations of the new generation of tech-savvy students, who require a fast, convenient, and highly successful process for technical support, could negatively impact student enrollment and the success of CMU’s online education programs. As part of the university’s strategic initiative to provide sufficient infrastructure and resources to advance the institutional mission and priorities, the Office of IT launched a search for Remote Support Automation.
解决方案
The Project Committee at CMU evaluated several solutions but chose Bomgar because the overall application was far superior to any of the others. The most important features for CMU included Bomgar’s cross-platform support capabilities, or the ability to provide secure remote support from virtually any system – including Mac, Linux, and PCs. Bomgar also provides online chat; a complete and fully-accessible, audit trail; and remote scripting. Because Bomgar also provides support for Blackberry and Windows Mobile smartphones, CMU can continue to grow along with the needs of their students. CMU strategically placed click-to-chat buttons in popular locations, like the website, Blackboard (a course management system), and the CMU Portal (the university’s intranet).
运营影响
数量效益
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