Information Builders > 实例探究 > CentiMark Builds on BI Success

CentiMark Builds on BI Success

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公司规模
1,000+
地区
  • America
国家
  • United States
产品
  • WebFOCUS
  • ReportCaster
  • WebFOCUS adapters for SQL Server and MySQL
技术栈
  • SAP R/3
  • SQL Server
  • MySQL
实施规模
  • Enterprise-wide Deployment
影响指标
  • Customer Satisfaction
  • Productivity Improvements
技术
  • 分析与建模 - 实时分析
  • 应用基础设施与中间件 - 数据交换与集成
适用行业
  • 建筑与基础设施
适用功能
  • 商业运营
  • 销售与市场营销
用例
  • 预测性维护
  • 供应链可见性(SCV)
服务
  • 软件设计与工程服务
  • 系统集成
关于客户
CentiMark is a Canonsburg, Pennsylvania-based firm that provides commercial and industrial roofing solutions to large, property-intensive companies that manage dozens, or even hundreds of buildings. With 80 offices across North America, it is America’s largest independent commercial roofing contractor, with 2014 revenues exceeding $508 million. The company had previously purchased the WebFOCUS business intelligence (BI) and analytics platform from Information Builders to create and deploy a customer-facing BI portal, MyCentiMark.com. This application helped clients manage various projects across multiple locations by tracking budgets, proposals, recommendations, conditions, work in progress, job histories, and other important information.
挑战
CentiMark Corporation, a commercial and industrial roofing contractor, was looking to build on its successful BI strategy with new applications and an enhanced user experience. The company had previously purchased the WebFOCUS business intelligence (BI) and analytics platform from Information Builders to create and deploy a customer-facing BI portal, MyCentiMark.com. This application helped clients manage various projects across multiple locations by tracking budgets, proposals, recommendations, conditions, work in progress, job histories, and other important information. However, CentiMark wanted to further build on the success of MyCentiMark.com by expanding and modifying the environment, creating new applications for internal users, and incorporating interactive, self-service BI apps into the customer-facing application.
解决方案
CentiMark decided to take advantage of new capabilities and enhance the MyCentiMark.com customer portal with InfoApps. These custom analytic apps deliver interactive analytic content such as data visualizations, charts, graphs, and reports to users through a portal for an easy “app store-like” experience, making BI content more readily accessible to non-technical business users. Developed using the WebFOCUS BI Portal, MyCentiMark.com retrieves information from SAP R/3 applications and a proposal-generating system, providing an array of InfoApps that offer a complete inventory of each customer’s facilities, with a thorough itemization of past, present, and future roofing projects. It includes budget management tools, roof condition reports, open project proposals, lists of current and completed projects, and a history of repair work, including before-and-after pictures.
运营影响
  • CentiMark’s customer-facing BI environment differentiates the company from competitors.
  • The BI environment provides an ongoing point of communication with customers.
  • The BI environment helps improve sales, telemarketing, safety, and other internal processes.
数量效益
  • CentiMark is America’s largest independent commercial roofing contractor, with 2014 revenues exceeding $508 million.
  • Thousands of users, such as engineers, facilities managers, financial personnel, and administrators responsible for commercial and industrial buildings, access MyCentiMark.com each month.

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