技术
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 教育
- 药品
适用功能
- 产品研发
- 销售与市场营销
用例
- 租赁金融自动化
- 物料搬运自动化
服务
- 测试与认证
- 培训
关于客户
Celerion 是一家临床研究组织 (CRO),拥有 40 多年开展 6,000 多项研究的经验。该公司通过测试产品安全性帮助制药和生物技术客户将其药物推向市场。 Celerion 在三个主要地点拥有 1,000 名员工:美国内布拉斯加州林肯市、亚利桑那州菲尼克斯市以及北爱尔兰贝尔法斯特。该公司招募健康志愿者参与研究,以测试新药的安全性,然后再获得美国食品和药物管理局 (FDA) 的批准。
挑战
Celerion 是一家拥有 40 多年经验的临床研究组织,在管理管理任务和员工入职方面面临着挑战。该公司帮助制药和生物技术客户将药品推向市场,但在行政管理任务方面却遇到了麻烦。他们最初联系 Smartsheet 来开发项目管理工具包。然而,COVID-19 大流行的爆发给跟踪所有远程工作和在办公室工作的员工带来了挑战。此外,2022 年 5 月,一位新客户与 Celerion 接洽,该客户需要开展一项涉及两个地点 200 名参与者的研究,这增加了他们的运营挑战。
解决方案
为了应对这些挑战,Celerion 将 Smartsheet 的使用扩展到所有运营。他们还决定使用 Brandfolder 进行新客户的涉及 200 名参与者的研究。该公司的人力资源和运营部门共同努力在新员工入职流程中利用 Smartsheet。他们意识到 Smartsheet 工具包所需的所有资源都可以轻松地存放在 Brandfolder 中。因此,他们构建了一个 API 并将 Smartsheet 连接到 Brandfolder,以创建一个只需单击即可访问的新员工工具包。新工具还提供了高管层的可见性。 Celerion 还利用该平台为营销、销售和运营团队提供完善的品牌资产。
运营影响
数量效益
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