CEAT 的成功：利用 WhatsApp 聊天机器人产生优质潜在客户

The customer needed to monitor non-contact alignment and non-contact process temperature in different positions along a 100-meter production line. Space around the line is tight and operators and forklift trucks are passing by constantly. Installation of correctly routed cables from sensors back to the control station would have been expensive and would have taken too long and caused too much disruption to ongoing operations.

Shimane Fujitsu, a wholly-owned subsidiary of Fujitsu and a leading manufacturer of business notebooks and tablets, set out to improve processes where factory inspections found product errors. Prioritizing product rework based on shipping date was challenging, and it caused Shimane Fujitsu to incur additional shipping fees. The company needed a way to collect data to better track the location of products in the rework cycle as well as monitor progress in real time. The collected data would also help process analysis for future improvements. 

With greater market demand for food safety, traceability is receiving increasingly more attention in the food and beverage industry as well as the packaging industry. One of the world's leading providers of beverage containers required a system to identify bar codes and alphanumeric characters on ink-jet-printed labels at a run rate of 7 units and minimum 99.9% accuracy. Since there were few engineers in the factory, the customer sought to implement a reliable system with an easy-to-use GUI for workers with a less technical background.

Earth moving machines require an immense energy source to provide the power they need for use within civil engineering works. ‘Hydraulic Motors’ allow this power to be applied to enable the machines movement and in addition ‘Control Valves’ also provide the operator with the precise feel and control required to undertake the necessary tasks needed for such machines, including trenching, rock breaking and demolition. These same motors are also used in cranes, wheel loaders and general construction equipment. Though not a new product, the designs of such motors and control valves have been around a few decades, the overall method for manufacture has changed rapidly over the last few years to take account of the need for more modular designs, manufacture and just-in-time manufacturing. Kawasaki Precision Machinery (UK) Ltd based in Plymouth, UK is one of the leading manufacturers of such motors and pumps. They approached Industrial Vision Systems Ltd to come up with a solution to provide automated inspection of such pumps for their semi-automated assembly process. The pumps requiring inspection are at a sub-assembly stage when they are due for the inspection process to take place. Due to the highly modular nature of the construction each part of the pump can have many different derivatives which overall have a different effect on the pump in industrial use. It is therefore critical for the manufacturing process to check all components are the correct type and number for the construction of the pump to begin. Once built it is difficult and costly to rework such units if a fault is detected later in the manufacturing process, therefore automated visual inspection is critical for the success in building quality motors and pumps.

HSBC, one of the world's largest banking and financial services organizations, was facing a challenge with its customer service operations. With over 19,000 customer service agents, the bank was dealing with a high volume of repetitive tasks that put pressure on its agents. The traditional career path in the contact center world was also leading to inevitable attrition, as it was defined as agent → team manager → department manager → operations manager → head of contact centre. This lack of opportunity as the field narrows held back the chance of reaching the highest possible customer satisfaction with every interaction. Furthermore, HSBC was planning to shift towards Conversational Banking, which was expected to grow interactions considerably and require conversational experts to manage the chatbots.

When manufacturers, such as the world's top car makers and automotive parts suppliers, produce components in their factories, traditional QA testing has been limited to verifying the quality of random parts pulled off the line throughout the day.It was time consuming to perform the detailed tests required, and defective parts could get through despite randomized tests.If a defective part caused a recall or accident, manufacturers could face costly litigation or irreparable damage to their reputation.