Case Study: Luxury Apparel & Accessories Retailer
公司规模
1,000+
国家
- Worldwide
产品
- Chargeback
技术栈
- SaaS
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Revenue Growth
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 服装
- 零售
适用功能
- 商业运营
- 销售与市场营销
用例
- 欺诈识别
服务
- 云规划/设计/实施服务
关于客户
The customer is a world-renowned and award-winning provider of luxury accessories and ready-to-wear apparel, with a global annual revenue surpassing $4 billion. The company produces a wide range of products, including men’s and women’s clothing, purses, footwear, watches, jewelry, eyewear, and fragrances. The company has experienced unprecedented growth in both its physical locations and e-commerce volume, leading to an influx of transactions and a surge of disputes.
挑战
The luxury apparel and accessories company was experiencing unprecedented growth in both physical locations and e-commerce volume. With this growth came an influx of transactions and a surge of disputes. By early 2015, the company faced a dilemma: should they expand and adjust to manage customer disputes with manual processes, or find an automated dispute management solution to streamline the process? Managing disputes manually would require the creation of a new department, and all of the hiring, training, and onboarding required to furnish said department. With the EMV liability shift deadline growing ever closer, the team knew they couldn’t gain the expertise needed before disputes became an even bigger problem.
解决方案
The company sought out an automated dispute management solution with long-standing industry knowledge and experience. They chose Chargeback, a SaaS-based, technology-driven solution that could integrate into the company’s brick-and-mortar and e-commerce payment technology stacks effortlessly. Chargeback gave the company immediate access to over a decade of industry knowledge and streamlined automation, resulting in more recovered revenue. With Chargeback, the company could access detailed reporting with time to spare before the EMV liability shift deadline. This allowed the company to record valuable data surrounding brick-and-mortar EMV compliance and take purposeful steps to reduce EMV-related disputes.
运营影响
数量效益
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