Case Study: Birmingham Women’s & Children’s NHS Foundation Trust Better Remote Support for A Leading UK Healthcare Provider
公司规模
1,000+
地区
- Europe
国家
- United Kingdom
产品
- BeyondTrust Remote Support
- BeyondTrust Privileged Remote Access
技术栈
- VPN
- Microsoft SCCM
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 网络安全和隐私 - 身份认证管理
- 网络安全和隐私 - 网络安全
适用行业
- 医疗保健和医院
适用功能
- 商业运营
- 人力资源
用例
- 网络安全
- 远程协作
- 远程控制
服务
- 系统集成
- 培训
关于客户
Birmingham Women’s and Children’s NHS Foundation Trust is a leading healthcare provider in the UK. Officially launched in February 2017, the Trust united Birmingham’s Children’s Hospital and Birmingham’s Women’s Hospital under one NHS Foundation Trust. This was the first of its kind in the UK. The Trust comprises around 6,000 staff providing pediatric and maternity services, plus much more, to thousands of patients in Birmingham, the West Midlands and beyond. The Trust and its staff handle incredibly sensitive information and are accountable under regulations including the Data Protection Act, the General Data Protection Regulation (GDPR), and local governance policies.
挑战
Birmingham Women’s and Children’s NHS Foundation Trust faced the challenge of providing quick, efficient, and secure assistance to their remote staff. The staff often connected to the network from home via VPN, particularly on smart devices such as tablets, which had been a challenge for many years. An additional issue was accommodating third parties or contractors who required access to the Trust’s network. It was essential for the Trust to maintain absolute control and oversight of third-party access, only granting entry to the necessary systems and data. The Trust and its staff handle incredibly sensitive information and are accountable under regulations including the Data Protection Act, the General Data Protection Regulation (GDPR), and local governance policies.
解决方案
The Trust implemented BeyondTrust’s Secure Remote Access solutions to save time for both support staff and end-users. Now, whenever an off-site member of staff is having trouble connecting to the Trust’s networks, support can be given instantly and remotely. As long as the user has internet connectivity, expert staff can access the device, take control and immediately reconfigure it to access their VPN securely. The Remote Support solution works across multiple devices and operating systems. This is especially important as many of the Trust’s staff rely heavily on portable tablet devices, which have become the platform of choice in delivering the services the Trust offers. BeyondTrust’s Privileged Access and Remote Support solutions have allowed the Trust to keep its network secure and compliant while delivering an improved service to its staff and quickly enabling its third parties to access its systems.
运营影响
数量效益
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