Zalando 的 Camunda BPM
公司规模
Large Corporate
地区
- Europe
国家
- Germany
产品
- Camunda BPM
技术栈
- Java
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Digital Expertise
技术
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 零售
适用功能
- 销售与市场营销
- 商业运营
用例
- 供应链可见性(SCV)
- 库存管理
服务
- 软件设计与工程服务
关于客户
Zalando 是欧洲最大的时尚在线平台。该公司提供种类繁多的男装、女装和童装以及配饰和体育用品。Zalando 与 1,500 多家品牌制造商合作。这家总部位于柏林的公司由 Robert Gentz 和 David Schneider 于 2008 年创立，目前共向 15 个欧洲市场供货。自 2014 年以来，Zalando 一直使用 Camunda BPM 平台执行客户订单。这包括创建会计数据、检查优惠券、与支付服务提供商沟通、在物流中心保管物品、发送订单确认、欺诈检查以及与 ERP 系统通信。
挑战
Zalando 是欧洲最大的时尚在线平台，在处理客户订单方面面临挑战。该流程包括业务逻辑和众多服务集成，例如优惠券服务、库存服务、支付服务、合作伙伴服务以及与物流系统和 SAP 的集成。此流程的逻辑极其复杂，涵盖许多特殊情况，这些情况取决于客户位置、付款方式或送货地址等因素。该流程最初是通过自行开发的“流程框架”实现自动化的。然而，该框架的设计并不理想，产品经理难以理解。流程文档和实际代码一再出现分歧，流程逻辑分布在多个系统中。因此，几乎不可能了解这个具有战略重要性的核心流程的实际运作。
解决方案
Zalando 决定实施 Camunda BPM 平台来处理其复杂的订单处理。做出这一决定的动机包括几个因素，包括简单的可配置性、由于面向 Java 而易于嵌入到现有基础架构中、良好的技术可扩展性以及与 Camunda 的良好协商和合作。实施过程涉及理解和显示 BPMN 中的有机增长流程。开发了与 Camunda 的所有业务交易的测试场景以及端到端流程的集成测试。建立了一个高可用性运行时环境，其中前端节点用于负载平衡，后端节点用于执行作业。由于数据量大，订单数据分布到八个结构相同的数据库中。查找信息的关键是客户的电子邮件。为了实施这种分片策略，每个分片建立了一个 Camunda 流程引擎。
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