德国 Generali 保险公司的 Camunda BPM
公司规模
1,000+
地区
- Europe
国家
- Germany
产品
- Camunda BPM
技术栈
- JavaEE
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用功能
- 商业运营
用例
- 过程控制与优化
服务
- 系统集成
关于客户
Generali 基础设施服务 Scarl 为国际 Generali 集团旗下的公司提供创新的 IT 基础设施服务。核心竞争力是开发面向客户的解决方案以及稳定高效地运行 IT 基础设施服务，即服务器、网络、电话/呼叫中心、工作场所环境和移动解决方案。该公司拥有约 1,000 名员工，隶属于 Assicurazioni Generali SpA，除德国分公司外，还在意大利、法国、奥地利、匈牙利和捷克设有办事处。自 2013 年以来，Generali Deutschland 一直使用 Camunda BPM 来协调、自动化和集成私有云和公共云服务，以提供 IT 基础设施服务。
挑战
2010 年，Generali 基础设施服务引入了单片云解决方案，以按需提供服务器或平台等 IT 服务。然而，与现有 IT 服务管理系统和非自动化服务的集成非常困难，需要对云解决方案进行大量调整。复杂流程只能在专有流程控制系统中进行初步映射。组织和技术集成在操作和维护方面非常困难。因此，2013 年底，他们决定采用集成方法，通过业务流程管理和面向服务的基础设施服务架构，提供以自动化为重点的集成平台。
解决方案
Generali Infrastructure Services 决定利用公司现有的 JavaEE 经验，并选择开源替代方案。他们之所以选择 Camunda BPM，是因为其社区活跃，并且具有可立即使用的现代化前端，可以启动流程并集成手动任务。任何外部服务的技术集成能力都不应受到专有技术的限制，而应积极支持广泛的可扩展性。此外，他们希望生产商能够为企业客户提供支持。最大的挑战是在几周内将使用单片云解决方案在三年内取得的项目成果迁移到新环境。目标是用精益的面向服务的架构取代现有架构，并通过手动任务呈现以前缺失的升级。
运营影响
数量效益
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