CACTUS Software Enhances Remote Support with Bomgar
公司规模
1,000+
地区
- America
国家
- United States
产品
- CACTUS Software
- Bomgar
技术栈
- Remote Support Solutions
- Appliance-based Products
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 网络安全和隐私 - 云安全
适用行业
- 医疗保健和医院
适用功能
- 商业运营
用例
- 网络安全
- 远程资产管理
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
CACTUS Software has been a leading provider of credentialing software design and development since 1985. Their solutions are accessed by over 1,600 of the leading health care organizations in the United States, ranging from small community hospitals with staffs of 50 practitioners to managed care clients that have upwards of 300,000 providers. These clients include HMOs, PPOs, IPAs, insurance companies, networks, and physician groups of all sizes.
挑战
CACTUS Software, a leading provider of credentialing software design and development, needed a remote support solution that could meet their clients' strict data and network access policies. The solution needed to be in-house to reduce the number of parties involved during remote sessions, enhancing trust and security. It also needed to be easy to implement and highly configurable. The high costs associated with common SaaS-based remote support solutions also prompted CACTUS to seek a solution that could provide a tangible return on investment.
解决方案
CACTUS Software chose Bomgar for its remote support solution. The in-house nature of Bomgar reduced session exposure, providing an increased level of trust and security to CACTUS's clients. The flexibility and configurability of Bomgar set it apart from other remote support solutions. Bomgar's licensing structure and overall flexibility made it a standout candidate. The solution allows CACTUS's users to log in using their existing network accounts and requires minimal maintenance costs.
运营影响
数量效益
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