British Energy turns to AppSense to personalize the user environment
公司规模
1,000+
地区
- Europe
国家
- United Kingdom
产品
- AppSense Performance Manager
- AppSense Environment Manager
- Citrix
- Microsoft Office
- Oracle systems
技术栈
- User Virtualization
- Remote Access
- Application Performance Management
- Citrix
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 中间件、SDK 和库
- 功能应用 - 远程监控系统
适用行业
- 公用事业
适用功能
- 商业运营
- 设施管理
用例
- 预测性维护
- 远程资产管理
- 远程控制
服务
- 云规划/设计/实施服务
- 软件设计与工程服务
- 系统集成
关于客户
British Energy Group is the largest producer of electricity in the UK and has built a reputation for operating one of the most reliable nuclear reactors in the world. The company is responsible for providing one sixth of the country’s energy via its eight nuclear power stations and one coal–fired plant. With 6,000 employees across the UK, British Energy is a FTSE100 company. The company’s large operations and international reputation require certain groups of employees to work remotely, managing overseas projects or travelling around the country to business meetings. However, restricted by extensive legislation from the Office of Civil and Nuclear Security (OCNS), British Energy was unable to provide remote access to business applications such as Microsoft Office or Oracle systems. This inability to access applications remotely impacted on British Energy’s productivity and market response times.
挑战
British Energy Group’s large operations and international reputation require certain groups of employees to work remotely, managing overseas projects or travelling around the country to business meetings. However, restricted by extensive legislation from the Office of Civil and Nuclear Security (OCNS), British Energy was unable to provide remote access to business applications such as Microsoft Office or Oracle systems. The inability to access applications remotely impacted on British Energy’s productivity and market response times and with a new CEO on board, the IT department was tasked with finding a way to provide remote access, while complying with the essential security legislation. From an initial VPN pilot, which quickly proved to be too clunky for use, they turned to Citrix. It delivered the remote access needed and sailed through OCNS accreditation. However, the Citrix environment brought its own challenges. British Energy had trouble with roaming profiles corrupting, requiring frequent resetting. Additionally, with all applications now running within Citrix, British Energy was struggling to control access policies and the servers were not able to allocate resources appropriately. With over 800 remote users on 125 Citrix servers, it only takes one user accessing one resource intensive application and complaints arise about slow logon times and interrupted application sessions. The final problem was that within Citrix, all users had standardized desktop sessions, meaning all employees working within Citrix have access to the same applications, not allowing users to personalize their desktop session in any way.
解决方案
British Energy installed AppSense Environment Manager as a solution to the personalization requirements and AppSense Performance Manager to address the resource-hungry applications. AppSense Environment Manager takes all the user’s settings and manages that information independently from the session. When a user accesses a desktop session on any device, including a mobile device through the Internet, information about that user is streamed into the session on-demand. The user sees a consistent desktop, fully personalized to their own preferences without the need for cumbersome profiles or complex scripting. AppSense Performance Manager optimizes application and user environments to ensure maximum hardware utilization with an optimal, consistent quality of service. Using AppSense Performance Manager, British Energy was able to identify the resource-hungry applications and limit the resources available to them, ensuring there is always enough capacity for every user on the server. Wilshaw comments, “I was amazed by how much logon times improved. They are a lot quicker and the application profile performance has improved by an estimated 20%. Even better, even with our most resource-intensive application we can now get an extra user onto each Citrix server - six up from five - which is a 20% improvement on server utilization too.”
运营影响
数量效益
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