Breaking Down Single-Person Data Dependencies at Tasmania Health
公司规模
1,000+
地区
- Pacific
国家
- Australia
产品
- QlikView
- Qlik Sense
- SIMON (Statewide Information Management Operation Node)
- Front Door
技术栈
- Data Analytics
- Business Intelligence
- Data Warehousing
- Real-Time Dashboards
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- 医疗保健和医院
适用功能
- 商业运营
- 质量保证
用例
- 质量预测分析
- 实时定位系统 (RTLS)
- 远程资产管理
服务
- 数据科学服务
- 系统集成
关于客户
The Tasmania Department of Health is responsible for safeguarding and improving the health and wellbeing of the state's residents. They provide a broad range of health services, including managing hospitals around the state and partnering with other essential public services to improve, promote, protect and maintain the health, safety and wellbeing of Tasmanians. They do this through service planning, managing, procuring and delivering high-quality health services. In 2010, the Department of Health began making forays into data analytics, with three of the four health regions delivering data through one person working with a massive Excel workbook. They recognized the need to start thinking in terms of data warehouses and improved analysis.
挑战
Tasmania Health was facing a challenge where their entire data structure was reliant on a single person, creating a single point of failure. This was problematic as it created a risk of data loss or mismanagement if that person was unavailable. The organization was also separated into silos, with each structure having its own 'data guru'. This led to a disjointed system where insights into processes and outcomes were not possible. The organization realized the need for a more centralized data process and remove data confusion. However, the transition to a centralized system was met with resistance due to fears of losing the go-to person for data in each region.
解决方案
Tasmania Health implemented a two-pronged solution to address their data management challenges. Firstly, they created a data request system called 'Front Door'. This web application treated staff as customers and facilitated the flow of data requests from the initial contact through to the end data output. This ensured that each request was treated seriously and received an appropriate and timely response. Secondly, they built a data analysis portal called SIMON (Statewide Information Management Operation Node) on top of Qlik Sense. This system of dashboards was designed to meet the needs of each unit, providing critical information at a glance. The transition to this new model was facilitated by Qlik, who provided trial licenses and worked closely with the Tasmania Health team.
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