brands4friends Uses MetaPack to Gear Up for International Competition
公司规模
200-1,000
地区
- Europe
国家
- Germany
产品
- MetaPack Manager
- MetaPack Options
技术栈
- Supply Chain Management Software
- Shipping Management Software
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 平台即服务 (PaaS) - 连接平台
适用行业
- 零售
适用功能
- 物流运输
用例
- 车队管理
- 供应链可见性(SCV)
服务
- 系统集成
关于客户
brands4friends.de is Germany’s first and largest shopping club for fashion & lifestyle products, with currently over 7 million registered club members. In exclusive sales campaigns, brands4friends offers not only products from popular fashion and lifestyle brands, but also collections from selected newcomer labels. Members can look forward to a selection of articles from over 1,500 manufacturers that is updated twice each day. In addition to current collections from over-stocks as well as off-season goods, brands4friends regularly offers special collections and products from exclusive partnerships in its portfolio. brands4friends.de has been online since September 2007 and employs roughly 230 members of staff at its location in Berlin. The business is operated by Private Sale GmbH and has received numerous distinctions as both a company and employer. brands4friends is a subsidiary of eBay.
挑战
brands4friends, Germany’s first and largest shopping club for fashion & lifestyle products, was looking to optimize its shipping processes to aid international expansion. The company was using seven shipping modules from various providers, which was time-consuming and inefficient for the logistics department. The company also wanted to increase transparency in the supply chain, monitor shipping companies, and improve the shipping experience for customers.
解决方案
brands4friends implemented MetaPack Manager combined with MetaPack Options. The solution’s work interface provides an overview of all processes concerning shipping. The software checks the capacity of all shipping partners and offers the opportunity to select the best shipping option available for each order. It also keeps track of the performance of the shipping partners assigned and compiles analysis based on pre-defined performance indicators. brands4friends can in turn feed this data into the company network, where it can then be made available and used for further business analysis. This newly acquired transparency in the supply chain has a major impact on the level of service at brands4friends. Thanks to the system’s standardised user interface, employees in customer care can track the status of all sent packages in real time.
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