CallTrackingMetrics > 实例探究 > CTM 如何彻底改变工业产品公司的数字营销活动可见性

CTM 如何彻底改变工业产品公司的数字营销活动可见性

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适用行业
  • 教育
  • 设备与机械
适用功能
  • 销售与市场营销
用例
  • 供应链可见性(SCV)
  • 虚拟培训
服务
  • 培训
关于客户
该客户是一家处理复杂且昂贵产品的工业产品公司。他们严重依赖呼入电话作为客户和潜在客户的首选沟通方式。
挑战
这家工业产品公司对其数字营销策略及其有效性缺乏可见性表示严重担忧。他们在 Google AdWords 上投入了大量资金,却无法证明其对创造新业务的影响。
解决方案
解决方案是在他们的数字资产中实施 CallTrackingMetrics (CTM),使他们能够跟踪和区分付费搜索、自然搜索、直接流量和社交媒体生成的呼叫。这提高了他们的营销活动知名度,并提供了对其营销策略和渠道有效性的准确洞察。
运营影响
  • The implementation of CTM transformed the company's digital marketing strategy and operations. It not only increased visibility into their campaigns but also reduced workload by automatically assigning leads to sources and updating Salesforce records. The company was able to measure ROI for the first time in over a decade, enabling them to make informed decisions and adjust spend as needed. The call recording feature of CTM improved their sales process by allowing staff to review their calls and make necessary improvements. This became a valuable training tool, eliminating the need for frequent formal staff training sessions. With increased visibility and evidence of what was working, the company began to trust in digital marketing again, optimizing for greater business growth and building a competitive edge with better technology and processes.
数量效益
  • 300% increase in campaign visibility with the implementation of CTM.
  • 100% segmented accuracy for inbound calls from different channels.
  • Significant increase in lead generation, matching the total leads collected over the previous year within a month.

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