Prodigal Technologies Inc. > 实例探究 > 利用人工智能驱动的呼叫摘要助手提高呼叫效率和盈利能力

利用人工智能驱动的呼叫摘要助手提高呼叫效率和盈利能力

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适用行业
  • 建筑物
用例
  • 时间敏感网络
关于客户
Rash Curtis & Associates 是一家催收机构,希望降低催收成本、标准化呼叫后备注,并主动将呼叫转接至最合适的催收团队。
挑战
每天因重复性任务而损失的座席通话时间数小时。在一天内平衡全面笔记和最大化通话时间的挑战。
解决方案
使用 Prodigal 的人工智能驱动的实时呼叫摘要助手 ProNotes,座席能够减少总结时间并增加每日呼叫时间。
运营影响
  • The implementation of ProNotes had an immediate impact on Rash Curtis & Associates' operations. Agents quickly adapted their workflows to review automatically generated notes after each call instead of starting from scratch every time. This led to a significant increase in call time and a decrease in wrap-up time. The standardization of notes also increased transparency and common understanding across the team, improving collaboration. The excellent customer service, responsiveness, and understanding of business needs provided by Prodigal ensured minimal workflow change and fostered a long-term customer relationship.
数量效益
  • 30% reduction in agent after-call wrap time
  • Increase in daily call time by 30%
  • 100% of calls have a complete set of notes, regardless of their brevity or complexity

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