Bomgar Improves Productivity and Security at a Growing Healthcare Company
公司规模
11-200
地区
- America
国家
- United States
产品
- Bomgar’s virtual appliance
- Bomgar Insight
- Bomgar Cloud
技术栈
- VPN
- Skype for Business
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 网络安全和隐私 - 云安全
适用行业
- 医疗保健和医院
适用功能
- 商业运营
- 人力资源
用例
- 网络安全
- 远程协作
- 远程控制
服务
- 云规划/设计/实施服务
- 网络安全服务
关于客户
Axiom Medical, based in Houston, TX, has approximately 140 employees, including experts in the fields of workers’ compensation, disability case management and OSHA-mandated medical programs. Axiom’s mission is to provide outstanding, innovative, and effective work-related healthcare services to employees, positively impacting their lives and providing a meaningful return on investment to their employers. Axiom guarantees that its clients will receive medical services from only the most qualified, top-level professionals. As a result, the company employs doctors, physician assistants, registered nurses, and a specially trained support staff to provide a full suite of medical management services, ranging from work-related injury case management to a multitude of customizable exam programs.
挑战
Axiom Medical, a healthcare company based in Houston, Texas, was using VPN connections and Skype for Business to remotely connect to end user devices and servers. However, the help desk team experienced instances in which the VPN would drop due to problems with the end user’s internet connection, leaving them without a means to connect remotely to a user’s device. The basic remote desktop access products had a very limited set of features, restricting the scope of tasks the techs could perform remotely. Additionally, the IT department had concerns that the security of these remote support sessions was inadequate. As a result, the organization began looking for a better solution, with more advanced features and top-grade security.
解决方案
Axiom Medical chose Bomgar’s virtual appliance as their deployment option due to its security features. Bomgar’s session traffic is fully encrypted, which is a more secure approach than the VPN tunneling Axiom was using before. Axiom also uses Bomgar sessions to give outside vendors controlled access to their infrastructure systems, and is looking at other Bomgar solutions to institute approval-based access to its server resources in order to enhance security even more. Axiom is providing remote support to end users at its two office locations as well as to numerous nurse case managers who work from home. The IT team supports the full life-cycle of end user IT needs, from imaging new computers to ongoing maintenance, support for employee computers, laptops, mobile devices, and maintaining company servers and other infrastructure components. Bomgar enables help desk representatives to directly view what the user is experiencing, so they can quickly understand and resolve issues.
运营影响
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