Dynatrace > 实例探究 > 利用 Dynatrace 加速数字银行业务:BNZ 的云优先战略

利用 Dynatrace 加速数字银行业务:BNZ 的云优先战略

Dynatrace Logo
技术
  • 网络安全和隐私 - 身份认证管理
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 水泥
  • 金融与保险
适用功能
  • 产品研发
用例
  • 库存管理
  • 机器间付款
服务
  • 云规划/设计/实施服务
关于客户
BNZ 是新西兰四大银行之一,拥有 120 万客户和 5,000 名员工。他们通过 YouMoney 账户提供个性化财务管理,并被公认为客户体验领域的领导者。
挑战
BNZ 需要重新构想客户的银行体验,同时提供可扩展且可靠的服务。他们必须构建云优先平台并管理日益复杂的混合基础设施。他们还想了解客户如何使用他们的应用程序来进行创新工作。
解决方案
BNZ 实施了 Dynatrace,以实现客户交易的端到端可见性以及快速识别和解决问题的能力。他们使用 Dynatrace 的自动可观测性和 AIOps 功能在问题影响客户之前预测并解决问题。 Dynatrace 还提供了针对创新工作和加速云迁移的见解。
运营影响
  • The implementation of Dynatrace has led to superior customer interactions, with the ability to anticipate and resolve issues before they impact the customer. This has contributed to a 94% reduction in major incidents over the past five years, resulting in a superior customer experience. The end-to-end automatic observability and AIOps capabilities of Dynatrace have allowed BNZ's teams to identify the root cause of issues instantly, enabling them to correct them quickly and with less disruption, leading to higher customer satisfaction. With fewer issues to resolve, BNZ's DevOps teams have had more time to work on optimizing customer experiences and rolling out new services and functionality. This has helped solidify BNZ's place as a digital market leader in the banking space. Furthermore, Dynatrace's seamless integration with other key solutions in BNZ's toolchain has driven automated end-to-end DevOps workflows and further efficiencies, increasing operational efficiencies.
数量效益
  • 58% increase in high-quality software releases, indicating faster innovation
  • 94% reduction in major service incidents over the past five years, leading to highly reliable services
  • Unparalleled visibility into 85 BNZ applications across more than 2,500 services

Case Study missing?

Start adding your own!

Register with your work email and create a new case study profile for your business.

Add New Record

相关案例.

联系我们

欢迎与我们交流!
* Required
* Required
* Required
* Invalid email address
提交此表单,即表示您同意 IoT ONE 可以与您联系并分享洞察和营销信息。
不,谢谢,我不想收到来自 IoT ONE 的任何营销电子邮件。
提交

感谢您的信息!
我们会很快与你取得联系。