BluJay Understands the Retail Supply Chain, and it Showed During Implementation
公司规模
200-1,000
地区
- Europe
国家
- United Kingdom
产品
- BluJay Commerce
- Elucid Order Management System
技术栈
- Web-based Order Management System
- Data Integration Points
- Real-time Visibility
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Environmental Impact Reduction
- Productivity Improvements
技术
- 分析与建模 - 预测分析
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 仓库管理系统 (WMS)
适用行业
- 零售
适用功能
- 物流运输
- 销售与市场营销
- 仓库和库存管理
用例
- 车队管理
- 库存管理
- 补货预测
- 供应链可见性(SCV)
服务
- 软件设计与工程服务
- 系统集成
- 培训
关于客户
Scotts & Co is an independent UK multi-channel retailer operating eleven diverse brands, offering products for the kitchen, home, and garden, as well as gifts. These products are distributed through an integrated network of catalogues, websites, and stores. With annual sales in excess of £60m and over 250 employees, Scotts & Co operates the UK’s largest group of independent specialist catalogues in the country, whilst remaining family-owned and run. The group, whose flagship brand, Scotts of Stow, is a household name, operates some of Britain’s best-known catalogue retailers, including Presents Direct, The Traditional Garden Supply Company, Cucina Direct, The Original Gift Company, Viva, The Verdict, and Renwoods Solutions. Scotts & Co is completely focused on offering excellent customer service and has won more industry awards for its catalogues and websites than any other catalogue group in the UK.
挑战
With a diverse range of products, Scotts & Co faced challenges in integrating its business units, managing inventory, and ensuring timely order dispatch. The company relied heavily on drop shipping, which accounted for around 70% of customer deliveries. However, the manual processes involved in trading with drop ship suppliers created inefficiencies and delays. The lack of real-time visibility into stock availability and order status led to customer dissatisfaction. Additionally, the rigidity of the fulfillment cycle limited the company's ability to use different carriers, increasing the risk of carrier volatility and reducing service diversity.
解决方案
Scotts & Co selected BluJay’s Commerce solution, a web-based order management system with extensive workflow functionality and pre-built data integration points. Implemented in 2009, the solution provided complete visibility of the fulfillment cycle for its 1.7 million per annum drop shipped orders. The system allowed Scotts & Co to set rules for carrier and service level, which were automatically included with the order data to the supplier. BluJay’s Commerce also provided suppliers with a user-friendly system to manage orders from initial visibility to dispatch. The system generated branded documentation sets for each order and included a 'Whiteboard' facility for adding comments and a detailed audit trail. The solution was fully integrated with Scotts & Co’s Elucid order management system, allowing larger suppliers to integrate their own warehouse control and accounts packages.
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Improving Production Line Efficiency with Ethernet Micro RTU Controller
Moxa was asked to provide a connectivity solution for one of the world's leading cosmetics companies. This multinational corporation, with retail presence in 130 countries, 23 global braches, and over 66,000 employees, sought to improve the efficiency of their production process by migrating from manual monitoring to an automatic productivity monitoring system. The production line was being monitored by ABB Real-TPI, a factory information system that offers data collection and analysis to improve plant efficiency. Due to software limitations, the customer needed an OPC server and a corresponding I/O solution to collect data from additional sensor devices for the Real-TPI system. The goal is to enable the factory information system to more thoroughly collect data from every corner of the production line. This will improve its ability to measure Overall Equipment Effectiveness (OEE) and translate into increased production efficiencies. System Requirements • Instant status updates while still consuming minimal bandwidth to relieve strain on limited factory networks • Interoperable with ABB Real-TPI • Small form factor appropriate for deployment where space is scarce • Remote software management and configuration to simplify operations
Case Study
How Sirqul’s IoT Platform is Crafting Carrefour’s New In-Store Experiences
Carrefour Taiwan’s goal is to be completely digital by end of 2018. Out-dated manual methods for analysis and assumptions limited Carrefour’s ability to change the customer experience and were void of real-time decision-making capabilities. Rather than relying solely on sales data, assumptions, and disparate systems, Carrefour Taiwan’s CEO led an initiative to find a connected IoT solution that could give the team the ability to make real-time changes and more informed decisions. Prior to implementing, Carrefour struggled to address their conversion rates and did not have the proper insights into the customer decision-making process nor how to make an immediate impact without losing customer confidence.
Case Study
Digital Retail Security Solutions
Sennco wanted to help its retail customers increase sales and profits by developing an innovative alarm system as opposed to conventional connected alarms that are permanently tethered to display products. These traditional security systems were cumbersome and intrusive to the customer shopping experience. Additionally, they provided no useful data or analytics.
Case Study
Ensures Cold Milk in Your Supermarket
As of 2014, AK-Centralen has over 1,500 Danish supermarkets equipped, and utilizes 16 operators, and is open 24 hours a day, 365 days a year. AK-Centralen needed the ability to monitor the cooling alarms from around the country, 24 hours a day, 365 days a year. Each and every time the door to a milk cooler or a freezer does not close properly, an alarm goes off on a computer screen in a control building in southwestern Odense. This type of alarm will go off approximately 140,000 times per year, equating to roughly 400 alarms in a 24-hour period. Should an alarm go off, then there is only a limited amount of time to act before dairy products or frozen pizza must be disposed of, and this type of waste can quickly start to cost a supermarket a great deal of money.
Case Study
Supermarket Energy Savings
The client had previously deployed a one-meter-per-store monitoring program. Given the manner in which energy consumption changes with external temperature, hour of the day, day of week and month of year, a single meter solution lacked the ability to detect the difference between a true problem and a changing store environment. Most importantly, a single meter solution could never identify root cause of energy consumption changes. This approach never reduced the number of truck-rolls or man-hours required to find and resolve issues.
