BluJay Understands the Retail Supply Chain, and it Showed During Implementation
公司规模
Mid-size Company
地区
- Europe
国家
- United Kingdom
产品
- BluJay Commerce
- Elucid Order Management System
技术栈
- Web-based Order Management System
- Data Integration Points
- Real-time Visibility
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Cost Savings
- Environmental Impact Reduction
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 仓库管理系统 (WMS)
- 分析与建模 - 预测分析
适用行业
- 零售
适用功能
- 仓库和库存管理
- 物流运输
- 销售与市场营销
用例
- 库存管理
- 车队管理
- 补货预测
- 供应链可见性(SCV)
服务
- 系统集成
- 软件设计与工程服务
- 培训
关于客户
Scotts & Co is an independent UK multi-channel retailer operating eleven diverse brands, offering products for the kitchen, home, and garden, as well as gifts. These products are distributed through an integrated network of catalogues, websites, and stores. With annual sales in excess of £60m and over 250 employees, Scotts & Co operates the UK’s largest group of independent specialist catalogues in the country, whilst remaining family-owned and run. The group, whose flagship brand, Scotts of Stow, is a household name, operates some of Britain’s best-known catalogue retailers, including Presents Direct, The Traditional Garden Supply Company, Cucina Direct, The Original Gift Company, Viva, The Verdict, and Renwoods Solutions. Scotts & Co is completely focused on offering excellent customer service and has won more industry awards for its catalogues and websites than any other catalogue group in the UK.
挑战
With a diverse range of products, Scotts & Co faced challenges in integrating its business units, managing inventory, and ensuring timely order dispatch. The company relied heavily on drop shipping, which accounted for around 70% of customer deliveries. However, the manual processes involved in trading with drop ship suppliers created inefficiencies and delays. The lack of real-time visibility into stock availability and order status led to customer dissatisfaction. Additionally, the rigidity of the fulfillment cycle limited the company's ability to use different carriers, increasing the risk of carrier volatility and reducing service diversity.
解决方案
Scotts & Co selected BluJay’s Commerce solution, a web-based order management system with extensive workflow functionality and pre-built data integration points. Implemented in 2009, the solution provided complete visibility of the fulfillment cycle for its 1.7 million per annum drop shipped orders. The system allowed Scotts & Co to set rules for carrier and service level, which were automatically included with the order data to the supplier. BluJay’s Commerce also provided suppliers with a user-friendly system to manage orders from initial visibility to dispatch. The system generated branded documentation sets for each order and included a 'Whiteboard' facility for adding comments and a detailed audit trail. The solution was fully integrated with Scotts & Co’s Elucid order management system, allowing larger suppliers to integrate their own warehouse control and accounts packages.
运营影响
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