RingCentral > 实例探究 > BlueAlly 通过 RingCentral 增强运营灵活性

BlueAlly 通过 RingCentral 增强运营灵活性

适用行业

建筑物
电信

适用功能

维护

用例

交通模拟

服务

系统集成

关于客户

BlueAlly 是大中型企业容量服务的主要来源。该公司帮助客户扩展、优化和管理 IT 能力，以实现其业务目标。 BlueAlly 已成功完成 700 多项全球业务，在人员管理、融合基础设施和咨询解决方案方面表现出色。该公司成立于 1999 年，总部位于弗吉尼亚州泰森斯角，拥有员工 300 多人。 BlueAlly 因其专业知识和对提供高质量服务的承诺而成为许多公司的首选合作伙伴。

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挑战

BlueAlly 是一家为大中型企业提供容量服务的领先提供商，其传统的本地 PBX 系统面临着重大挑战。该系统不仅每年花费公司数千美元的维护费用，而且从管理角度来看也很困难。向系统添加新用户是一个复杂的过程，需要熟悉系统。对电话进行编程和设置语音邮件是一项耗时的任务。该公司迫切需要一种能够简化这些流程、降低成本并提高整体运营效率的解决方案。

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解决方案

BlueAlly 决定改用 RingCentral，这是一种基于云的电话系统，提供一系列旨在增强灵活性和移动性的功能。新系统使员工可以轻松地通过电子邮件访问语音邮件，从而减少了接待员的呼叫量。自动助理功能进一步简化了呼叫管理，而单独的会议桥则使安排电话会议变得轻而易举。该系统还通过分机直拨简化了内部通信，特别是对于远程员工而言。借助 RingCentral，设置新用户仅需几分钟，从而显着减轻了管理负担。

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运营影响

The switch to RingCentral has significantly improved BlueAlly's operational efficiency and flexibility. The new system has not only reduced costs but also simplified administrative tasks, freeing up valuable time for the team to focus on more strategic initiatives. The ability to easily access voicemails via email and the auto attendant feature have streamlined call management, reducing the burden on receptionists. The individual conference bridge has made scheduling conference calls easy, enhancing collaboration among team members. Furthermore, the system has improved connectivity for remote employees, making it easy for them to stay connected with the team, regardless of their location.

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数量效益

Reduced maintenance costs by thousands of dollars per year by switching from a legacy PBX system to RingCentral.
Significantly reduced the time required to set up a new user from several hours to just 5 minutes.
Enabled easy access to voicemails via email, reducing call traffic to receptionists.

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