Betserv Adopted Redis Enterprise to Increase the Performance of its CRM Platform
公司规模
SME
产品
- Redis Enterprise
技术栈
- In-memory database
- Cloud service
- Data replication
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- Software
- 电子商务
适用功能
- 商业运营
- 销售与市场营销
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
Betserv is a consulting firm that specializes in helping companies increase their turnover through a combination of real-time software, communication, and CRM processes. Their approach involves transforming leads into loyal customers and increasing the frequency of customer interactions. Betserv conducts thorough analyses to develop strategies that solve business problems, carefully weighing the costs and benefits of each potential solution. The company is known for its ability to implement effective CRM strategies that drive customer loyalty and business growth. However, they encountered significant challenges with their existing database, which led them to seek a more reliable and high-performance solution.
挑战
Betserv faced significant challenges with their existing database, primarily high latency and slow response times. These issues were compounded by difficulties in operating, scaling, and administering the database, which hindered their ability to provide a seamless experience for their clients. The latency problems were particularly problematic for their eCommerce platform, where quick response times are crucial for maintaining customer satisfaction and operational efficiency. As a result, Betserv began evaluating alternative solutions that could offer better performance and reliability without requiring additional specialized personnel.
解决方案
To address the challenges they were facing, Betserv decided to adopt Redis Enterprise. Redis Enterprise is known for its high availability, persistence, auto-failover, and cross-zone/multi-region/multi-datacenter in-memory replication capabilities. These features were crucial for Betserv as they needed a solution that could reduce downtime and improve response times without requiring additional specialized personnel. Redis Enterprise was implemented to handle various functionalities, including user session storage, messaging, job and queue management, scalability tier/content caching, and notifications. The solution also allowed Betserv to serve more pieces of their application faster, which was a key requirement for their eCommerce platform. By moving to Redis Enterprise, Betserv was able to achieve higher, more stable performance and faster time to market, which were critical for their business operations.
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