Bernhard Schulte Ship Management: NAVEX Customer Success Story
公司规模
1,000+
地区
- Africa
- America
- Asia
- Europe
产品
- NAVEX EthicsPoint
技术栈
- Not mentioned
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Employee Satisfaction
技术
- 功能应用 - 远程监控系统
适用行业
- 海洋与航运
适用功能
- 人力资源
- 质量保证
用例
- 远程资产管理
关于客户
Bernhard Schulte Ship Management (BSM) is a ship management provider that transports assets worldwide. Contracted employees cover nearly one hundred different nationalities working across vessels operating internationally. Though BSM has offices across the globe, the organization’s focus is in Europe and Asia. They have a growing office in West Africa and some operations out of Latin America. The organization has continued to use NAVEX EthicsPoint Hotline & Incident Management after NAVEX acquired its original platform provider.
挑战
Bernhard Schulte Ship Management (BSM) faced the challenge of managing a diverse, non-permanent workforce that changes with contract timelines. This was particularly difficult on operating ships where resources, consistent online access and dedicated HR and whistleblowing management personnel are limited. The company needed a way to govern how these different backgrounds interacted and worked with each other, allowing people to voice concerns, raise safety issues and report misconduct easily. Additionally, regional requirements, including varied language support and contact information, had to be managed effectively.
解决方案
BSM adopted NAVEX EthicsPoint to address its challenges. As BSM’s workforce rotates with set contract periods, an essential step for EthicsPoint’s successful use is materials for promoting awareness. On signing contracts, new employees receive physical resources with scannable barcodes and regular updates on speak-up. Accessibility information is announced quarterly through an ethics bulletin, and BSM also uses posters promoting the use of the system to raise any issues. EthicsPoint’s anonymous reporting intake provides BSM with a straightforward way of assessing potential ethical, compliance risks, and safety concerns raised onboard its ships. A feature handy to the organization is its ability to create reports based on reporting data; this allows them to stay atop of safety concerns reported by employees before they become a more significant risk to the business.
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