实例探究 > BerlKönig: A Fully Flexible On-Demand Shuttle to Supplement Existing Transit Options

BerlKönig: A Fully Flexible On-Demand Shuttle to Supplement Existing Transit Options

公司规模
1,000+
地区
  • Europe
国家
  • Germany
产品
  • BerlKönig
  • FahrInfo
  • Jelbi
技术栈
  • API Integration
  • Deep Linking
  • Electric Vehicles
实施规模
  • Pilot projects
影响指标
  • Customer Satisfaction
  • Environmental Impact Reduction
  • Innovation Output
技术
  • 分析与建模 - 预测分析
  • 应用基础设施与中间件 - API 集成与管理
  • 功能应用 - 车队管理系统 (FMS)
适用行业
  • 城市与自治市
  • 运输
适用功能
  • 设施管理
  • 物流运输
用例
  • 车队管理
  • 公共交通管理
  • 远程资产管理
  • 智慧城市运营
服务
  • 软件设计与工程服务
  • 系统集成
关于客户
The Berliner Verkehrsbetriebe (BVG) is Berlin’s primary public transit agency, responsible for managing the city's extensive network of buses, trams, and trains. With a growing population and increasing congestion, BVG faces the challenge of providing reliable and affordable transportation options to meet the city's needs. To address these challenges, BVG has partnered with ViaVan, a joint venture between Via and Mercedes-Benz Vans, to launch innovative solutions like the BerlKönig on-demand shuttle service. This partnership aims to enhance Berlin's public transportation system by offering flexible, sustainable, and convenient mobility options, particularly during service gaps and in poorly served areas.
挑战
Berlin has an extensive existing transit network, but the city still faces transportation challenges: a growing population has led to increased congestion, bringing into focus the need for reliable, affordable shared mobility. This is especially the case during service gaps on evenings and weekends. As a result, the Berliner Verkehrsbetriebe (BVG) — Berlin’s transit agency — partnered with ViaVan, the joint venture between Via and Mercedes-Benz Vans, to launch the largest public sector on-demand transit deployment in the world. The goal of the two-year pilot is to reduce Berlin’s traffic congestion and increase access by providing a sustainable shared mobility option that complements the BVG’s existing service.
解决方案
In September 2018, ViaVan launched Berlkönig, an affordable ridesharing option that primarily serves those traveling during times or to locations where existing fixed-route options are limited. We operate this service in the eastern part of inner-city Berlin using a fleet of Mercedes-Benz vehicles, which includes fully electric B-Class minibusses and wheelchair-accessible V-Class vans. Users without a bank account have the opportunity to purchase ride credit in selected BVG customer centers using cash. Riders without smartphones can use the service by booking a ride at designated kiosks in certain BVG customer centers. Our service also integrates with the BVG trip planning app “FahrInfo” through an API. Berlkönig appears when the alternative BVG connections are significantly slower or inconvenient to access. Users are redirected to the BerlKönig app through a deep link, and their request is processed without further action required. Full integration with the BVG’s new multimodal app, “Jelbi,” is currently underway, offering Berliners the most comprehensive way yet to plan, book, and pay for seamless public transportation.
运营影响
  • Currently, the fleet includes 130 vehicles, more than half of which are all-electric.
  • Over the course of the two-year pilot, the fleet will expand to 300 vehicles.
  • The service is already completing 25,000 rides per week with a customer satisfaction rate of 97%.
  • In June 2019, the service won the prestigious International Association of Public Transport (UITP) award for Public and Urban Transport Strategy.
  • BerlKönig demonstrates how public transit operators can enhance and streamline existing service by deploying dynamic mobility solutions.
数量效益
  • The fleet will expand to 300 vehicles over the two-year pilot.
  • The service is completing 25,000 rides per week.
  • Customer satisfaction rate is at 97%.

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