Infobip > 实例探究 > Beam&Go:彻底改变外来务工人员的客户沟通

Beam&Go:彻底改变外来务工人员的客户沟通

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技术
  • 网络与连接 - 5G
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 设备与机械
适用功能
  • 销售与市场营销
用例
  • 时间敏感网络
关于客户
Beam&Go 是一个支付和数字市场,让农民工能够控制家乡家人如何使用他们的汇款
挑战
连接来自不同国家/地区的 286,000 多名用户和 8,000 多个地点、服务和产品
解决方案
实施 Infobip 的对话平台以进行全渠道客户沟通
运营影响
  • The implementation of Infobip’s platform brought about significant improvements in Beam&Go's operations. By switching to a unified solution, they were able to handle campaigns, conversations with customers, and gain valuable insights from analytics and reports more efficiently. This led to a reduction in services from previous providers, resulting in significant cost savings. The use of Infobip’s JIRA integration also proved to be more agent-friendly and efficient, greatly improving the marketplace’s agent response time. Furthermore, with the support and guidance of Infobip and the customer data platform, People, Beam&Go was able to improve messaging and targeting on multiple channels, leading to improved customer experience.
数量效益
  • Cost savings of up to 30%
  • Improvement in agent response time by 100%
  • Email campaign open rates improved by 22%

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