Banco Comafi 的数字化转型：利用人工智能驱动的对话机器人增强客户体验
技术
- 网络与连接 - 5G
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 金融与保险
- 电信
适用功能
- 质量保证
- 销售与市场营销
用例
- 机器间付款
- 时间敏感网络
服务
- 测试与认证
关于客户
Banco Comafi 是阿根廷一家领先的银行，以其创新和新技术的采用而闻名。它在多个省份开展业务，是近年来增长最快的阿根廷私人资本实体之一。
挑战
Banco Comafi 需要通过实施新的沟通渠道来为其客户提供一流的支持，该渠道可以 24/7 并以即时、定制和果断的方式回答查询。
解决方案
Banco Comafi 实施了 Sofía，这是一款由 Aivo 人工智能驱动的对话机器人，作为客户的第一联系点。 Sofía 已融入该银行的客户服务策略，并为有关产品、服务和福利的查询提供个性化答案。该机器人最初是在网络聊天中实现的，后来扩展到用户的首选渠道 WhatsApp。
运营影响
数量效益
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